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How to Build a Customer Centric Roadmap for Your SaaS Product

Totango

Knowing how to build a customer-centric roadmap helps you align your product development with what your clients truly want. This promotes customer satisfaction, benefiting your clients and bringing your business higher retention rates and upsell revenue. How to Build a Customer-Centric Roadmap: Three Steps.

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How to Analyze Survey Results: A Guide to Mastering Customer Feedback Analysis

Lumoa

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

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5 Top Customer Service Articles of the Week 6-7-2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Experience Investigators) Customer interviews can highlight issues in emotional ways.

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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties. Upsells Happen Every Day.

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How to Improve Customer Service (and How a Call Center Can Help)

Global Response

Proactiveness: Your team anticipates and addresses customer needs before they become issues. High-quality customer service influences customer perceptions and your company’s long-term success. Let’s explore how to improve your customer service. Ensure these resources are easy to navigate and search.

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Integrate Live Chat & AI to Your eCommerce Business [& Learn How to Do It Right]

Win the Customer

This article will look at why a business should integrate live chat as well as AI to their eCommerce business as well as how to integrate them correctly to your eCommerce business. Better customer service – It’s no secret that customers love live chat. How Can You Integrate Live Chat to Your eCommerce Business?

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Measuring Customer Experience: How to Collect the Right Data and Act on It

Totango

By measuring product experience, as a facet of customer experience, you can view how your clients interact with your product on a daily basis and the level of satisfaction they get with your service. Anticipating which customers are viable candidates for upsell/cross-sell opportunities. What do you have to lose?