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Rocking Customer Experience with Jim Serger

ShepHyken

What lessons can companies learn from the legendary rock band, Van Halen, in creating loyal customer followings? What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? Plus, Shep and Jim share the customer experience moments that changed their lives.

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How Customer Centricity Is Changing Pharmaceutical Customer Experience

PeopleMetrics

The master rule to customer-centricity is this: solve your customers’ problems. Every change, every action, every improvement your company makes should have the end goal of solving a customer problem. So how does this apply to the healthcare and pharmaceutical industries? In The Beginning.

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Customer Centric Sales & Service Policies

ClearAction

Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them. (By

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Technical Competence & Organisational Clarity – The two pillars of Customer Centric Leadership

ijgolding

Every now and then I am told something about Customer Experience; or I hear someone speaking; or I read an article; and I get goose pimples all over! However, before Stephen was prepared to confirm the reservation, he wanted to know whether or not there would be any festive entertainment on offer. You can read my column here!

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How insurers can user personalized video to improve customer experience

Quadient

How insurers can user personalized video to improve customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. The first step in customer engagement is knowing your customer. Personalize your customer communications .

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Why You Need a Customer Experience Vision

Toister Performance Solutions

For years, I've talked about having a customer service vision—a shared definition of outstanding service that gets everyone on the same page—as the cornerstone of a customer-focused culture. Yet I've recently started calling it a customer experience vision. Customer feedback has also shaped my thinking.

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Amazing Business Radio: Bryan Eisenberg

ShepHyken

Featured Interview: Shep begins the interview by asking Bryan Eisenberg about the four secret ingredients to making a great presentation, which are: Provide entertainment – tell a story. How do I increase customer loyalty? What has Starbucks done to be more customer-centric? Present a Big Idea. Give the “How to’s.”.