CX: The Shift from Call Center to Contact Center
Revation Systems
JANUARY 12, 2018
Since 1973, call center solutions have been leveraging the latest advancements to further the customer experience in reaching businesses when they need to — whether through the Automatic Call Distributor (ACD) of the ’70s or the Voice over Internet Protocol (VoIP) of the ’90s and 2000’s.
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