Comm100

DECEMBER 19, 2017

[Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. The activities in this eBook can be great training materials to improve customer service or morale in your team. The CX program should be from the customer’s perspective, which can be achieved by: Collecting customer experiences and views.

Customer Experience 115

Customer Experience Morale Journey mapping Customer centricity 115

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

CX Global Media

JULY 11, 2019

We know that traditional approaches like multi-day workshops don’t build skills efficiently. About David Hadobas : David started CCNG in 1991, recognizing limited resources for information among contact center /customer care management. EXPERT SESSION – Leaders, 7 Steps to Engage for High Morale and Performance!

Contact Center 120

Contact Center CCNG Morale Coaching 120