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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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Should You Outsource Your Contact Center?

Real Blue Sky

There are many reasons to consider whether to outsource your contact center. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. One brand using outsourcing to gain access to expertise is Airbnb.

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Everything you Need to Know about Customer Support Outsourcing

Vcaretec

When we hear about the term ' Customer Support Outsourcing ', the first thing that comes to mind is that it means cutting your employees and outsourcing your work. Customer Support Outsourcing is one of the prominent factors in measuring the success of a business or company.

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Customer Support Services for E-gaming and E-sports Industry

OctopusTech

Thus, most of the gaming platforms are hiring Customer Service Outsourcing services for customer support to retain more paying customers. Five Principles of Successful Customer Support. So, having a huge player base makes Customer Support Outsourcing services vital in the gaming sector.

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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. This continual channel shift has also influenced the nature and complexity of services being delivered. Widening Service Delivery Scope.

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The Best Posts From the Customer Support Community in 2015

Kayako

The rise in support communities this year is reflective of the fact that the support industry itself has been developing in its own right. Going into support is now considered a valid career choice. Businesses are beginning to shift their thinking from outsourcing support to investing in it as a core team in the business.