Amity

JULY 4, 2017

” Because NPS is a strong indicator of customer satisfaction across support, product, success, and more, it’s meaningful for all departments. Not only does it indicate how loyal your customers are, it also helps you gauge the entire company’s customer centricity. Bonus Tip: Go beyond NPS.

Surveys 66

Surveys SaaS Feedback Customer advocacy 66

JustCall

APRIL 5, 2023

What is customer success software, and why use it? Key features Segmenting customers Product engagement Customer monitoring and profiles Prediction features Reporting and dashboards Tools for importing and exporting data Customizable Account-based engagement G2 rating: 4.3 out of 5 stars.

Management 52

Management CRM Analytics Customer retention 52

ChurnZero

DECEMBER 20, 2019

As a result, companies are investing more time and money in training their C S teams to have more customer-centric conversations. . Conversations are no longer driven by product features but rather about customer enablement and alignment on the expected impact from the partnership between the customer and a company.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

DECEMBER 3, 2020

Chief Customer Officer is a relatively new term in the CS space, but it is accelerating in its popularity. This can be happily reckoned as the newest customer-centric position added in the C-suite. Drives accountability through cross-company metrics and data. That is where metrics come in handy and serve the purpose.

Chief Customer Officer 10

Chief Customer Officer Customer advocacy Upselling Metrics 10

SmartKarrot

JANUARY 29, 2021

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met.

Customer advocacy 10

Customer advocacy Education Upselling Customer centricity 10

SmartKarrot

APRIL 8, 2021

The most important way product-led success is different is in how the customer’s view of the product takes center stage. Product-led customer success is based on monitoring user data, engagement, behavior and customer health. There are multiple in-app metrics that are essential for product-led growth.

Education 10

Education Metrics Customer centricity SaaS 10

SmartKarrot

NOVEMBER 6, 2020

Enable customer success throughout Lionbridge by partnering closely with the Sales, Marketing, and Product teams to develop strategies that align with our customers’ key objectives. Always driving customer satisfaction, retention, and advocacy. Define and supervise the operational metrics for the team, company, and board.

Upselling 8

Upselling Customer advocacy Customer centricity Accountability 8

SmartKarrot

MARCH 8, 2022

A highly celebrated, award-winning, successful Customer Success Strategist, Anita Toth describes herself as a churn-crusher whose primary focus is to decrease the attrition rate of businesses. Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

NOVEMBER 11, 2022

Customer Success Manager Location: American Fork, UT (Hybrid) Organization: Journeyfront As a Sr. Customer Success Manager, you will build relationships with customers, resolve concerns, and continually delight them with a positive, customer-centric attitude. Apply here: [link]. Apply here: [link]. .

Customer advocacy 3

Customer advocacy Government Accountability Upselling 3

Totango

JULY 19, 2021

Be sure you look for the skills and qualities that will allow a customer success manager (CSM) to truly connect with customers. Support your team by focusing on building a customer-centric culture , and you’ll soon see improvements in your customer’s success, growth, and retention rates. . Customer advocacy.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

SmartKarrot

MARCH 14, 2022

Hold your team accountable for performance metrics related to resolving customer service issues, completing new client onboarding, consistently conducting client product training, identifying and closing renewal and revenue growth opportunities. Drive customer advocacy in the form of case studies, testimonials, and referrals.

Customer advocacy 3

Customer advocacy Enterprise Technical Support Government 3

SmartKarrot

DECEMBER 3, 2020

Here are 10 New Year’s resolutions for customer success managers in 2021. Create a customer-centric culture. Customer success needs to have a centric company approach. It is important for customer success managers to make sure that customer success goals are in line with the overall goals of the company.

Management 10

Management Customer centricity Journey mapping SaaS 10

Amity

MARCH 1, 2018

” Because NPS is a strong indicator of customer satisfaction across support, product, success, and more, it’s meaningful for all departments. Not only does it indicate how loyal your customers are, it also helps you gauge the entire company’s customer centricity.

Customer advocacy 73

Customer advocacy Surveys Upselling Feedback 73