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Customer Service in CRM: Strengthen Your Business Using CRM Software

CSM Magazine

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices. Businesses nowadays can’t ignore the benefits of the Customer Relationship Management (CRM) software altogether.

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What is call center technology?

ViiBE Blog

Call center technology refers to these different software and hardware tools used to run a call center. Regardless, similar technology is critical to the proper functioning of the call center. Here is an overview of the many different types of call center technology. Call center technology. Virtual Call Center.

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What is CCaaS? A Definition for the Busy Customer Service Leader

SharpenCX

It’s a term used to describe modern contact center platforms that are more than just a piece of technology. They’re cloud-native platforms that come with technical support and guidance from your vendor. According to Gartner , CCaaS platforms often come with integrations to other systems, like your CRM, too.

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7 More Technologies To Jumpstart Your Customer Service

Customer Service Life

At FCR we have an Emerging Technologies (ET) team that exists to learn about the various tools and technologies that can help companies deliver a better customer experience and help contact center leaders manage their teams better. In all seriousness though, there’s a ton of great technology hitting the market right now.

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Cost of Living Crisis Ignites Demand for Better Customer Service

CSM Magazine

This trend continues within the older generations, with nearly a third (31%) of 65+-year-olds claiming they’d be happy to use technology for paying their bill instead of interacting with staff. The individual solutions include booking, ordering, inventory, CRM, strategy, kitchen management and business management.

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Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

Customer Support as a Service (CSaaS) is changing the customer interaction game for everyone. Imagine the impact of a highly skilled support team, equipped with cutting-edge technology, innovative strategies, and a wealth of expertise. Outsourcing CSaaS helps save on infrastructure, technology, and training.

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From Agent to Innovator: An Interview with Contact Center Technology Visionary, Sean Murphy

Vistio

Sean Murphy is the Managing Director – Technology at Vistio. So, Sean, you have a long career in creating, monitoring and working closely with contact center technology and technology that enhances the efficiency of the workplace. Do I have your permission to record this call for quality assurance? Yes, absolutely.