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SubscribeFinding valuable and relevant business insights from conversations that teams have with prospects and customers is the process of conversation intelligence.
The information gathered from these interactions is utilized to thoroughly analyze the agents’ performance and understand the clients better. Conversation intelligence makes sure that every call is thoroughly analyzed.
What Is Conversation Intelligence Software?
Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data.
Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required.
Top 10 Best Conversation Intelligence Software
Below Is the List of the Top 10 best conversation intelligence software
JustCall AI
JustCall IQ is one of the leading conversation intelligence solutions. It packs a wide range of core, AI-driven features like real-time transcript, AI scoring, moment analysis, sentiment analysis, coaching insights, and live agent assist.
JustCall IQ is part of the JustCall suite, a top cloud phone system catering to sales and customer support teams. It is used by 6,000+ businesses around the world. It boasts a simple-to-use interface with seamless integration with 100+ CRMs and help desk software, right from Salesforce and HubSpot to Zoho, Zendesk, and more.
The solution is an ideal fit to train and coach reps. It automatically logs all call details and offers intensive insights that can be employed during training.
JustCall IQ also leverages AI to do sentiment analysis during live calls and offer situational prompts in real time. So, based on how the customers are feeling on the call, it guides the reps throughout the interactions. It can score calls, helping identify opportunities for improvements.
Understand Your Customers Like Never Before With JustCall AI
Key features
- SMS copilot- To frame more engaging SMS with AI-powered Tone analysis and Rephrasing.
- Real-time agent assist- For in the moment, personalized recommendations to agents during customer calls.
- Call summary and call transcription– To condense hundreds and thousands of conversations into actionable insights.
- Sentiment analysis- To gain a clear understanding of how your pitch and delivery are landing with customers.
- AI-powered call scoring- To assess every call and give admins full insight into how agents are performing.
- AI coaching- To help agents deliver superior CX recommendations in the moment and insights during the debrief.
Pricing:
The JustCall iQ pricing plans start at $49 per month per user (Billed Annually). Explore more JustCall iQ packages with AI features: See pricing.
Enthu.AI
Jiminny
A conversation intelligence tool called Jiminny is used to examine client conversations. It offers you the required information and insights by transcribing and analyzing all of your business calls and meetings in real-time.
All of this knowledge enhances the effectiveness of phone calls. Additionally, it integrates with the company’s CRM system, giving detailed information about where to improve for a significant impact.
In order to track the customer journey throughout the sales cycle and gauge your sales force’s effectiveness, Jiminny has a robust integration designed for HubSpot CRM.
A fantastic platform for increasing the productivity and efficiency of your sales force. 100% call monitoring, agent evaluation, and customized coaching are the main use cases.
- Price: $45 per agent per month, with other price arrangements available for business needs
- No commitment is necessary (onboard with as many agents or for any time duration, no annual contracts)
- Supported languages: Spanish and English
- G2 Reviews: 4.9 of 5 (link to customer reviews)
Gong
Gong is primarily designed for distributed teams. In order to analyze them, it records client interactions over the phone, by email, web, and during conferences.
The key characteristics of Gong are
- Revenue intelligence is the main use case.
- Price: $1,000 annually for each agent
- Commitment is required (annual commitment for min 3 agents)
- G2 Reviews: 4.7 out of 5 (link to customer reviews)
- Supported languages: English
- Identification of the best representatives – Lists the characteristics of your best-performing reps.
- Identification of the market – Analyzes industry trends and keeps you informed
- Provides statistics to demonstrate the particular performance of your reps and establishes benchmarks for others.
- Personalized feedback is given to help each person enhance their strengths and address their weaknesses.
- Gong’s pricing is not disclosed to the general public. Contact the business directly to get the price information.
Chorus
Leading conversation intelligence platform Chorus by Zoominfo has the greatest patent portfolio in the market for real-time transcription and analysis of sales meetings, enabling teams to:
Drive process adherence and methodology, duplicate winning habits across your organization, and improve teamwork.
Get complete and unbiased CRM data, assess deal and pipeline health, and reduce deal or churn risks.
Make data-driven decisions about your plan, learn about your competitors, comprehend how the industry is changing, and use customer feedback in your marketing and content.
- Use case : Sales intelligence
- Price: Individual
- Commitment is required (for min number of agents)
- Supported languages: English, German, French, Dutch, Spanish, and Portuguese.
- G2 Reviews: 4.5 out of 5 (link to customer reviews)
Observe AI
An intelligent workforce platform called Observe.AI improves contact centers by integrating AI into customer conversations, enhancing agent effectiveness, and automating recurring tasks that increase revenue and customer retention.
Contact centers may improve critical business metrics across all client touchpoints by utilizing Observe.AI to expose intelligence across every interaction, give employees highly accurate, actionable feedback using built-in coaching and evaluation workflows, and more.
Numerous clients and partners, including Resmed, Pearson, 23andMe, Accolade, and Group 1 Automotive, have confidence in AI. Observe is supported by Zoom, Menlo Ventures, Scale Ventures, Nexus Ventures, and Softbank Vision Fund 2.
With a location in Bangalore, India, AI has its main office in San Francisco. The performance of contact centers is the main application use case.
- Custom (pricing starts at $80 per agent)
- Commitment is required (for min number of agents)
- Supported languages: Spanish and English
- G2 Reviews: 4.6 out of 5
Voyc
To maintain compliance and enhance customer service, monitoring every client encounter is important. With its voice analytics AI software, Voyc allows businesses to examine 100% of contact center conversations, enhancing operational effectiveness, capturing complaints, identifying susceptible clients, and providing top-notch customer service.
Industry: IT consulting and services
It uses machine learning and AI to analyze the data, providing significant insights to you. Based on this analysis, you will learn how your customers feel, including what is making them happy or unhappy.
Additionally, you can create alerts and flags for particular terms. It develops and delivers reports to the appropriate persons and provides a real-time perspective of what’s happening.
ExecVision
ExecVision believes that customer insights and data are more useful when they can be applied to boost the efficiency of the marketing, sales, support, and product teams. This business further believes that altering human behavior can improve performance.
It aids in reducing the Insight-to-Performance gap, enabling your teams to execute better on the basis of insightful data from client conversations. Reduced onboarding and ramp times, higher win rates, decreased staff churn, and greater cross-functional alignment are all outcomes of using this software.
- Improved performance is the main use case.
- Pricing: Custom
- English, Japanese, Arabic, and major European languages are supported
- G2 Reviews: 4.6 out of 5 (link to customer reviews)
Refract
Refract provides a thorough, in-depth analysis of each sales discussion, assisting sales teams and professionals in adapting to the competitive market.
The AI analysis of each interaction unfolds the insights that lead to success. It also reveals which top performers are doing differently to have a high success rate for their calls and applies the same lessons to the entire team.
It is simple to integrate with the large selection of CRMs. Additionally, describing in detail what transpires during calls encourages sales employees to learn on their own.
- Revenue intelligence is the primary use case.
- Pricing: Custom
- Commitment required
- Supported languages: English
- G2 Reviews: 4.3 of 5 (link to customer reviews)
Avoma
Avoma is a complete AI meeting assistant that assists teams working with customers to gain crucial insights before, during, and after customer meetings. It examines conversations and then offers insights that may shorten the sales cycle and increase client base.
This tool automatically records all meetings, and it syncs all the insights with your CRM program. By conducting a direct search within the transcripts, you can listen to particular calls and meetings.
- Main use case: Sales teams’ meeting assistants.
- Price per agent per month: $90 (for plan allowing dialer & CRM integration).
- No commitment is necessary.
- Supported languages: English.
- G2 Reviews: 4.7 out of 5 (link to customer reviews).
CallMiner
CallMiner is a SaaS-based platform for voice analytics and customer engagement that uses artificial intelligence and machine learning to record, transcribe, and extract insights from 100% of your customer interactions. The CallMiner Eureka platform converts the voice of your customers and voice of your employees into operational intelligence at scale.
Customer conversation analytics offers agent performance management, dialogue and sentiment visibility, and PCI-supported sensitive data redaction for secure sharing across the enterprise.
Sensitive data is redacted and automated scoring combined with sentiment analysis generates widespread knowledge and proof to improve performance in risk mitigation, contact center optimization, sales effectiveness, and customer experience.
- Enterprise contact centers are its main use case.
- Custom pricing based on consumption minutes.
- English, Japanese, Arabic, and major european languages are supported.
- G2 Reviews: 4.5 out of 5 (link to customer reviews).
Conclusion
Conversation intelligence software is unquestionably required if you are in charge of a calling staff.
There are a lot of insights that can be gained through customer discussions, regardless of whether you work in sales, customer service, or support. You can be confident that you are not losing out on crucial client information with voice analytics software.
Conversation intelligence involves more than just listening to the calls; it also involves learning from them and improving the subsequent conversations.
The final outcomes include improved customer experience and fulfilled KPIs (including improved revenue performance). However, the greatest benefit of conversation intelligence is developing a strong calling team.
