Top 5 SaaS Customer Success Health Metrics and 5 Runner-Ups
ClientSuccess
MAY 8, 2019
A purely data driven approach may give you false-positive or false-negative signals By taking a holistic approach at all touch points of the customer experience—not just those directly tied to product or usage—SaaS companies more accurately determine the health of their customer base and take actions that improve customer health and retention.
Let's personalize your content