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How Badcock Uses CRM to Simplify Customer Service and Support

LiveVox

Retail lender Badcock improved their customer experience and lowered average handle times by ~20% with simplified access to customer data provided by LIveVox’s integrated Ccaas platform. The problem A disconnected customer experience remains a top complaint across the retail industry.

CRM 97
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5 Top Customer Service Articles of the Week 7-19-2021

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Should the Chief Experience Officer Cease to Exist? Internal Customer Service: What You Must Know by Gabrielle Pickard-Whitehead. How Consumers Now Define a Good Customer Experience by Jack M.

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Guest Post: 4 Ways to Transform Customer Experience While Growing Rapidly

ShepHyken

He shares the four key areas that lead to elevated customer experiences while growing rapidly. This is often a tough act to balance: rapidly scaling up business while still providing personalized customer service. Happy Enabled Employees = Happy Customers. But we believe it can, and should, be done.

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Guest Post: How to Align Customer Service and Sales

ShepHyken

She writes about how you can align customer service and sales in your organization. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like.

Sales 143
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Guest Post: Transactional vs Relational Customer Service

ShepHyken

She discusses the difference between transactional and relational customer service. Effective customer service should contribute to a positive relationship between the organization and the customer. Beyond convenience, customer service should develop customers’ sense of belonging and recognition.

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Customer Service in CRM: Strengthen Your Business Using CRM Software

CSM Magazine

CRM software is the medium through which you can build connections with your existing customers and prospects in a personalized manner rather than the old and traditional contact management practices. Businesses nowadays can’t ignore the benefits of the Customer Relationship Management (CRM) software altogether.

CRM 52
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Onalytica – Who’s Who in CRM

Peter Lavers

We’re happy to report that our founding director Peter Lavers has been recognised as a leading professional and influencer in Onalytica’s Who’s Who in CRM report. This is just the latest recognition of Peter’s influence and thought leadership in the fields of customer experience and customer management.

CRM 100