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Unlocking Next-Level Customer Service with Gen AI Technology

CCNG

Of course, the LLM has far more functionality than a typical support agent. Prior iterations of self-serve technology have been associated with decreased customer satisfaction, but LLMs have really changed the landscape. This technology is more than a complex web of pre-written prompts.

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Top 7 Call Center Management E-Learning Courses

Fonolo

Whether you’re diving into a new industry or looking to brush up on your skills, training courses can benefit professionals at any stage of their career. Fortunately, e-learning has made call center management courses more accessible than ever. Who Should Take Call Center Management Courses? Contact Center Trends 2023.

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7 Online Management Courses

JivoChat

Whether you are already a manager or aim to be one, several skills can help you succeed in this career path, and online management courses will help you with that. Check out the article to discover some of the best online management courses, one of them can be exactly what you need to take the next step in your professional life.

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Chart a Clear Course for Technology Selection

Contact Center Pipeline

Technology selections without strategy, requirements and criteria are like rudderless ships that roam the sea of options without docking at the right ports. Some captains may fall prey to “dog and pony” shows that focus on what “could be,” whether the “could be” is a requirement or not. Others are paralyzed by a Fear Of […].

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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The 5 Best Marketing Analytics Courses

JivoChat

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. With the development of artificial intelligence and other technologies, knowing how to read and interpret data has become a very important asset, and can make you stand out. Best Marketing Analytics Courses 1.

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14 Best Java Courses

JivoChat

Making the best Java courses available online is a great opportunity to learn one of the main programming languages used around the world. If you already are a programmer, there are also Java courses focused on advanced levels, so you can enhance your skills and become an even better professional. The course also focuses on practice.

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