JivoChat

JANUARY 25, 2023

Online writing courses offer you the perfect opportunity to improve your writing skills. 10 Best Online Writing Courses 1. How to Become an Exceptional Writer The How to Become an Exceptional Writer course will help you to learn how to cultivate the proper mindset to develop your writing skills. Workload: 5.5 Workload: 5.5

Construction 75

Construction Scripts Personalization Engineering 75

JivoChat

JANUARY 31, 2023

Data-driven decisions are essential in businesses to diminish the chances of errors, and online data analyst courses will teach you how to interpret data precisely. Check out the article to know more about the courses that can help you boost your career, and increase your chances of creating successful projects.

Analytics 75

Analytics APIs Scripts Big data 75

Andrew Mcfarland

SEPTEMBER 24, 2022

A project management course can help you advance your career in many ways. Project management is a core career. As a project manager, you’ll deal with multiple stakeholders, manage resources, and think strategically to get the job done. The result was the creation of the Project Management Institute (PMI).

Management 48

Management Education Construction Engineering 48

JivoChat

JANUARY 17, 2023

If you are looking for the best online coding courses to begin a new career or enhance your knowledge in your area, we have created an amazing list for you. Check out the article and discover which course suits you best. . 8 Best Online Coding Courses. Known worldwide, Udemy offers some of the best online coding courses.

APIs 75

APIs Best practices Scripts Marketing 75

JivoChat

JUNE 20, 2022

Making the best Java courses available online is a great opportunity to learn one of the main programming languages used around the world. If you already are a programmer, there are also Java courses focused on advanced levels, so you can enhance your skills and become an even better professional. The course also focuses on practice.

APIs 75

APIs Benchmark Best practices Construction 75

JivoChat

FEBRUARY 14, 2023

But to enjoy those data, you need to know how to analyze them, and that’s why marketing analytics courses can help you. Best Marketing Analytics Courses 1. Marketing Analytics With the Marketing Analytics course, you will learn the most important marketing metrics and how to apply them to your data.

Analytics 75

Analytics Marketing Abandon rate Metrics 75

JivoChat

JUNE 7, 2022

When the subject is software for business management, the german company SAP has become one of the most famous in the world for its Enterprise Resource Planning (ERP) software. Whether you are a beginner or someone who already has experience with SAP software, there are multiple types of courses available, from basic to advanced levels.

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Transportation Finance Analytics Banking 75

JivoChat

FEBRUARY 16, 2023

There are some incredible app development courses available online that can help you with that. By taking one of those courses, you can take the next step to your dream job. 7 Best App Development Courses 1. You will be able to create a portfolio along the course, which focuses on practice as well. Workload: 59.5

APIs 75

APIs SaaS Marketing Management 75

JivoChat

FEBRUARY 8, 2023

If you work with marketing or you are an entrepreneur who wants to know how to promote your brand, social media marketing courses can be very helpful. It’s possible to take courses online that will teach you several techniques and strategies about social media. 8 Best Online Social Media Marketing Courses 1. Workload: 12.5

Marketing 75

Marketing Advertising Accountability Analytics 75

JivoChat

JUNE 8, 2022

Having accounting skills is very important for entrepreneurs and managers from every industry sector. To help you with that, there are several online accounting courses from different levels. The course counts on high-quality videos, extensive case studies, student support, and dynamic classes. . Check them out. Workload: 3.5

Accountability 75

Accountability Finance Banking Best practices 75

JivoChat

JUNE 2, 2022

Doing the best digital marketing courses will help you to get updated on the latest marketing trends and understand how to use social media, SEO, email marketing, and much more to promote a brand, conquer visibility, and profit more. The Complete Digital Marketing Course. The Complete Digital Marketing course includes 12 courses in 1.

Marketing 75

Marketing Advertising Engineering Analytics 75

JivoChat

JUNE 1, 2022

Have you ever thought about doing an Excel advanced course? With the Advanced Excel Formulas and Functions course, you are going to learn how to think like Excel to be able to write powerful and dynamic Excel formulas from scratch. The course offers you lifetime access to its project files, quizzes, and homework exercises.

Best practices 75

Best practices Analytics Metrics Accountability 75

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Journey mapping 98

Journey mapping Best practices Consulting Consulting 98

JivoChat

FEBRUARY 15, 2023

The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. Those are important questions the Instagram courses listed below will help you to answer. 6 Best Instagram Courses 1. How to create ads that deliver results?

Accountability 75

Accountability Marketing Analytics Sales 75

JivoChat

JUNE 27, 2022

Business Plan courses are an important tool for entrepreneurs who are in the process of creating a new company or expanding their businesses. Check out the best business plan courses listed in this article, they may inspire you. . The Complete Business Plan Course. Your management team. Workload: 9 hours. Your risks.

Marketing 75

Marketing Sales Management 75

JivoChat

JANUARY 20, 2022

Using online course hosting platforms is an opportunity to teach from wherever you are and have students from all over the world. To enjoy this opportunity, though, it’s essential to plan your course with attention to the details, provide valuable content, and invest in marketing strategies too. . Integrate with several tools.

CRM 52

CRM Sales Marketing Analytics 52

JivoChat

JUNE 21, 2022

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. The Ultimate Google Analytics Course for Beginners. The Ultimate Google Analytics Course for Beginners will teach you how to use the platform to measure and improve your website performance.

Analytics 75

Analytics Accountability Marketing Management 75

JivoChat

JUNE 13, 2022

The Power BI courses aim to help you to know how to use this business intelligence platform developed by Microsoft. With the Microsoft Power BI with Desktop for Business Intelligence course, you will be able to analyze data with Power BI, gain insights, make reports, and design dashboards. Workload: 4.5 Main topics: Power BI interface.

Analytics 75

Analytics Scripts Engineering Best practices 75

Steve DiGioia

SEPTEMBER 10, 2020

Is this a mindset of a weak manager? Instead, the humble manager is realistic and open to suggestions. The Humble Manager Values Teamwork. It’s good to be a humble manager. It’s about a bad manager, a really bad manager. READ : 8 Things That Prove You’re Not Ready to Be a Manager.

Management 191

Management 191

Beyond Philosophy

DECEMBER 11, 2020

Today, I will talk about five rules for measuring and managing customer emotions that we shared on a recent podcast. The 5 Rules for Measuring and Managing Customer Emotions. The pandemic isn’t your fault, of course. Managing emotions can feel overwhelming. Be specific. The COVID-19 Pandemic is a perfect example.

Customer emotions 435

Customer emotions Management Journey mapping Customer advocacy 435

Beyond Philosophy

APRIL 16, 2021

These rules for managing company politics are here because no one ever officially tells you how to deal with them. Here are the five I have narrowed down to my list: 5 Rules for Successfully Managing Your Company Politics. Of course, I realize I am biased. All this to say, I’ve dealt with company politics my entire career.

Management 370

Management Consulting Consulting Personalization 370

Beyond Philosophy

JUNE 13, 2020

Managing How Your Customers Make Decisions. To that end, here are the five rules to bear in mind when managing customer decision-making: Embrace the fact that customers don’t always make rational choices. Rationality plays a role, of course, but it not always the driving force behind the yes or no customers give you.

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Journey mapping Management Consulting Consulting 320

Beyond Philosophy

NOVEMBER 17, 2022

So, to help us all cope with the road ahead, I thought we could discuss the 5 Rules for Managing Uncertainty we shared on a recent podcast and our YouTube channel. Of course, Hurricane Ian just hit my Florida home, and now there’s a rise of flesh-eating bacteria there , so it’s not like being in the states is worry-free.).

Management 195

Management Consulting Consulting Marketing 195

ChurnZero

FEBRUARY 9, 2021

One very accessible way to do that is through LinkedIn Learning , which is an offering of video courses taught by industry experts in software, creative and business skills. To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Level: Beginner.

Journey mapping 52

Journey mapping Best practices Consulting Consulting 52

delighted

AUGUST 10, 2021

That’s why we’re excited to announce our brand new Delighted Core Certification program: a free learning course and exam that takes you through all of the ins and outs of Delighted so you can become your organization’s CX rockstar. The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam.

Surveys 98

Surveys Best practices Feedback Analytics 98

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career.

Journey mapping 52

Journey mapping Accountability Construction Management 52

Toister Performance Solutions

DECEMBER 7, 2023

It bothers you when employees' managers aren’t nearly as invested. These managers take a "fix my people" approach. The manager delegates customer service training to you and expects you to do all the work. It's a simple worksheet that you use to complete an action plan with the employees' manager before training.

Management 109

Management Customer Service Feedback Marketing 109

Robert Davis

AUGUST 11, 2020

Davis and Associates ( [link] ) is excited to present three online courses designed to maximize the performance of supervisors, leaders at all levels, and contact center agents in the work-from-home environment. RCDA will teach each of the seven topics in each course via a 90-minute Zoom meeting. We will: Cover the topic.

Contact Center 62

Contact Center Coaching Accountability Time management 62

ShepHyken

DECEMBER 2, 2016

Stewart and Patricia O’Connell, write about how to manage customer emotions and ensure that employees know how to be empathetic. You can’t improve your ability to manage customer emotions just by telling employees to be sensitive. The post Guest Blog: How to Manage Customer Emotions appeared first on Shep Hyken.

Customer emotions 316

Customer emotions Management Banking Personalization 316

The Call Center School

MARCH 26, 2020

At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). In just 20 minutes, this course helps prepare your employees to work from home.

Contact Center 84

Contact Center Call Center Best practices Management 84

Callminer

MARCH 20, 2017

Managing call centers today involves much more than scheduling agents to staff the phone lines. Working as a call center agent is a stressful endeavor, and it’s up to you as a manager to cultivate a positive working atmosphere, foster a sense of ownership, and motivate your team to succeed. Of course, technology advances now […].

Call Center 260

Call Center Metrics Management Technology 260

kommunicate

DECEMBER 27, 2023

For seasoned product managers steering the course of large enterprises, understanding and harnessing the power of Generative AI is no longer a luxury—it’s a strategic imperative. The post Implementing Generative AI – A Step-by-Step Guide for Product Managers appeared first on Kommunicate Blog.

Management 52

Management Enterprise 52

Fonolo

NOVEMBER 15, 2022

Performance reviews are an opportunity for management to evaluate, assess, and lead their team members cohesively in the right direction. Of course, there are right and wrong ways to conduct a performance review. Call Center Managers: How to Conduct a Performance Review. How can management support you in achieving your goals?

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Call Center Management Average Handle Time Employee engagement 127

Beyond Philosophy

FEBRUARY 24, 2016

” Of course the answer is yes. The post 3 Critical Change Management Steps appeared first on Beyond Philosophy | CX Consultants | Customer Experience. And this proves the point. People do what they’re measured on, and even more so what they are paid upon. What would you add to my list?

Management 283

Management Metrics Customer centricity Consulting 283

Global Response

MAY 1, 2023

Is workforce management really necessary for call centers? The short answer is yes, but if you’re currently swimming in a sea of workforce management softwares, or looking for ways to make your call center processes more efficient, it might seem overwhelming. But first, what exactly is workforce management (WFM)?

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Call Center Management outsourcing Coaching 62