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A Fractional CIO Can Unlock Your Business’s Potential

Real Blue Sky

Finally, she will provide detailed progress reports to the executive team and facilitate any course corrections and adjust the strategy as needed. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

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Incredible Marketing Campaigns to Boost Customer Service

Fonolo

Tim Hortons set the men up with the latest equipment, a top-notch arena, a special visit from Sidney Crosby and Nate MacKinnon, and (of course) lots of coffee and Timbits. Meeting the Industry Standard of Service Level. Use a Little Humour. Call Center 101: The Golden Rules of SLAs. What’s Inside: SLAs in Nutshell.

Marketing 164
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Top 5 SCORM Authoring Tools

CSM Magazine

The good news is with e-learning it has never been easier to create your own course and keep your customer service agents engaged. SCORM has become the industry standard for e-learning and and there are plenty of tools to help you create your training content easily, such as Captivate, Articulate Storyline, Mochaberry, and more.

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Talking is easier – the traditional voice call

Spearline

Of course, there is much more to communication than words. In addition to testing that calls connect, we also test the call quality using industry-standard measures. The average typing speed is about 40 words per minute, while the average conversation rate for English speakers in the United States is about 150 words per minute.

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3 Contact Center Industry Trends You Shouldn’t Ignore

Fonolo

Call center industry trends help us pave a path forward and keep up with the ever-present competition. Having the right research to back your strategic decision making will keep your operations alert, competitive, and of course, customer-oriented. Of course, digital-first contact center technology isn’t the only option out there.

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What is a Fractional CIO?

Real Blue Sky

Finally, she will provide detailed progress reports to the executive team and facilitate any course corrections and adjust the strategy as needed. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.

article thumbnail

What is a Fractional CIO?

Real Blue Sky

Finally, she will provide detailed progress reports to the executive team and facilitate any course corrections and adjust the strategy as needed. A Fractional CIO often works for an organization on a short-term or project basis to help deliver specific goals around technology initiatives.