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Guest Blog: Improving Customer Experience Using Employee Feedback Data

ShepHyken

This week we feature an article by Christa Heibel who writes about how important employee feedback is to a successful customer service experience and high CSAT ratings. – Shep Hyken. In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention.

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Guest Post: The Power of Visualizing and Sharing Customer Service Feedback Data

ShepHyken

He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success. You can read just as many articles about the importance of customer feedback in operating your business successfully.

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Guest Post: How to Effectively Monitor Customer Experience

ShepHyken

H e shares different strategies to help your business monitor and measure customer satisfaction. Customer experience is crucial for businesses looking to retain existing customers and attract new ones. Keep Track of Customer Retention Figures. But monitoring it is sometimes easier said than done.

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Customer Experience ROI: How You Prove You Understand Customer Experience Strategy

Beyond Philosophy

Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. It’s time to put up or shut up.

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Guest Post: What A Tip Jar Conveys About Your Customer Experience

ShepHyken

In many ways, a tip jar is a microcosm of the customer experience. Just as the quality of the experience can vary widely from one business to the next, so can the tip jar’s contents. Friendly, attentive staff will always go a long way towards creating a positive customer experience. .

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Introducing Delighted Admin Certification: A free course for CX program management

delighted

Imagine a scenario: You’re tasked with setting up a customer experience (CX) program for your company, with the goal of…well, with the goal of improving customer experience. What is covered in our Admin Certification course? We also cover sharing your feedback through Testimonials and exporting your data.

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Yoga Pants Can Realign Customer Experience

Beyond Philosophy

I realize of course that I am not the target of Lululemon, since I would never wear yoga pants (you’re welcome!). The new fit descriptions are designed to help Customers know which fit is appropriate for what activity. First, that listening to the Voice of the Customer (VOC) is an important part of your brand strategy.