Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Cisco - Contact Center

APRIL 17, 2023

Since 1998 the CiscoLive! events, formerly Networkers, have been the network industry’s premiere event for education, product introductions, collaboration, and fun. Speaking of fun, I make a special … Read more on Cisco Blogs

Wireless 61

Wireless Education 61

CX Global Media

JULY 12, 2019

The fifth step ( Step 1 , Step 2 , Step 3 , Step 4 ) in the contact center agent journey is about agent retention. Retaining contact center agents has always been a significant focus area in contact centers. A several Expert Sessions are dedicated to the topic of on-boarding contact center agents.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

Cisco - Contact Center

FEBRUARY 17, 2023

Even today, there is a sizeable U.S. population without internet connectivity. The majority of this population are rural households who either lack in-home broadband service or have few options for… Read more on Cisco Blogs

Wireless 98

Wireless 98

Cisco - Contact Center

JANUARY 16, 2024

Wireless acts as the front door to a network’s user experience. But with the multitude of wireless devices and things, sometimes the importance of that first impression gets lost. That front door o… Read more on Cisco Blogs

Wireless 82

Wireless 82

Cisco - Contact Center

APRIL 6, 2023

If you’re looking to provide your employees with unhindered access to your wireless network, a wireless access point is a must. DO NOT buy a wireless access point – yet. But we implore you. Buying the… Read more on Cisco Blogs

Wireless 98

Wireless 98

Cisco - Contact Center

SEPTEMBER 3, 2020

Companies have learned from past experiences to ensure that their applications and data are hosted in more than one data center, preferably in different cities or countries. The start of 2020 brought a new challenge and opportunity to our contact center service – working from home on a global scale.

Contact Center 87

Contact Center Telecommunications Wireless At home agents 87

Talkdesk

MAY 5, 2020

Being an at-home contact center agent can be incredibly rewarding: you get to help customers in meaningful ways, all while working from the comfort of your own home. Wireless headsets can suffer from interference from other wireless devices in the area.

Contact Center 60

Contact Center Wireless Best practices Management 60

Bright Pattern

MAY 31, 2018

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is a breath of fresh air. Republic Wireless took on traditional carriers with a “Wi-Fi first” model, where calls and data default to Wi-Fi and use cellular networks only when necessary.

Wireless 46

Wireless Call Center Customer Service Contact Center 46

Cisco - Contact Center

MAY 4, 2023

Cisco’s market-leading networking products extend wireless capabilities to challenging industrial environments. That includes sites that are contaminated with dust or dirt, as well as those which are … Read more on Cisco Blogs

Wireless 86

Wireless Marketing 86

Cisco - Contact Center

OCTOBER 26, 2023

NetWitness and Cisco released the fourth annual Findings Report from the RSA Conference TM 2023 Security Operations Center (SOC). The RSA Conference ­ SOC analyzes the Moscone Center wireless traffic, w… Read more on Cisco Blogs

Wireless 82

Wireless 82

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59

Cisco - Contact Center

MARCH 20, 2023

EXPOSURE: The Information We Divulge On A Public Wireless Network Register now for your free tour at the RSA Conference Security Operations Center (SOC), where engineers are monitoring all traffic on… Read more on Cisco Blogs

Wireless 93

Wireless Engineering Analytics 93

TRUSTID

DECEMBER 28, 2017

Throughout 2017, we’ve discussed many of the top challenges facing contact centers and the authentication industry. Investing in your contact center — Nothing is more important to the success of your contact center than the service you provide to your customers. Is two-factor authentication enough? —

Contact Center 50

Contact Center Banking Wireless Call Center 50

TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Being reactive, not proactive – anticipating a problem before it becomes a crisis is the key to happier customers, lower customer effort and reduced contact center volumes.

Customer Experience 207

Customer Experience Wireless Self service Contact Center 207

The Northridge Group

MARCH 21, 2022

It’s every Contact Center manager’s worst nightmare, the customer who repeatedly calls back because their issue has not been resolved to their satisfaction. Focusing on First Call Resolution (FCR) is critical for Contact Center success. The value of reducing repeat calls. billion to U.S.

Wireless 110

Wireless Analytics Average Handle Time Contact Center 110

Pointillist

SEPTEMBER 28, 2021

The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Omnichannel Interaction Data is Siloed or Nonexistent.

Contact Center 40

Contact Center Self service Metrics Analytics 40

Contact Center Pipeline

SEPTEMBER 14, 2017

Sennheiser has been in the business of creating high-performance audio for more than 70 years, and is one of the world’s leading manufacturers of headphones, microphones, audioconferencing solutions, and wireless transmission systems.

Wireless 157

Wireless Technology Contact Center Call Center 157

NobelBiz

APRIL 29, 2020

Smaller contact centers don’t always have an IT department, so in these cases, we recommend escalating the issue to your managers until you find someone that can help. First Level Call Center WFH Troubleshooting: The first thing you should do is a speed test – we recommend Speedtest.net. Ensure you have a wired headset.

Call Center 52

Call Center Wireless contact center solutions Contact Center 52

Noble Systems

APRIL 13, 2021

Karl is recognized as an authority on contact center compliance and serves on the board of PACE. His blogs and webinars cover the range of compliance, from Shaken/Stir, TCPA, Wireless calling, and robocalling to FCC, CFPB, collections regulations, and more. Noble Compliance Solutions.

Wireless 98

Wireless Telemarketing Contact Center Technology 98

Vcaretec

JUNE 6, 2022

Attendees come from all different industries representing various functions including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more. Each year, 100 high-profile startup CEOs speak at Future:Mobile.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Contact Center Pipeline

NOVEMBER 5, 2018

of American households are now wireless only […]. This law was passed by Congress to regulate the use of auto-dialers and prerecorded messages. Fast-forward to 2018 where the CDC reported that 50.8%

Wireless 100

Wireless Telemarketing Contact Center Call Center 100

Callminer

JUNE 24, 2019

See amazing demos from CallMiner and our booth partners Ember Group and Sitel Group and be entered for a chance to win Bose Wireless Headphones! We have lots more exciting contact center trends, tips, and tech to show you at Customer Contact Week. All Week Demos at Booth #213.

Wireless 140

Wireless Analytics Education Enterprise 140

Cisco - Contact Center

DECEMBER 8, 2020

The Webex Wireless Phone. To enable you to provide more flexible, intelligent and delightful customer experiences, we’re excited to introduce an all-new, redesigned Webex Contact Center. The new Webex Contact Center is: Intelligent and Omnichannel. The Webex Desk.

Contact Center 144

Contact Center Wireless Personalization Technology 144

Unymira

OCTOBER 16, 2019

Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.

Wireless 40

Wireless Feedback Contact Center 40

Talkdesk

JUNE 5, 2020

The contact center space was no exception to this situation: only two months ago, a total of 85% of contact centers, employing a total of 15 million employees , were still operating under on-premises infrastructures and customer support professionals were still tied to desktop technology.

Wireless 86

Wireless Government Contact Center Customer Support 86

Aspect

MAY 5, 2021

Of course, it is important that outbound contact centers check with legal counsel as to the interpretation of this recent ruling for your business and the impact s for your dialing strategies. . decision should remove any uncertainty that these systems do not qualify as an ATDS for purposes of the TCPA. ” .

Wireless 62

Wireless Consulting Consulting Technology 62

Fonolo

DECEMBER 11, 2018

And, specifically for wireless service providers, “contacting customer service by phone is the principal pain point for customers.” The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time! What’s Inside: Gamification in the Contact Center.

Airlines 100

Airlines Telecommunications Wireless Gamification 100

TechSee

MAY 24, 2021

This technology delivers the capability to provide practical help, build relationships with customers, and generate more revenue via the contact center, field services, and self-service. By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G.

Upselling 124

Upselling Self service Wireless Contact Center 124

City Communications

APRIL 28, 2020

Here are some of the main issues we can help with: Download 1 Pager Connectivity Internet, MPLS, Fiber, Coax, Wireless Business connectivity from over 150 carriers nationwide to provide internet access and to connect locations together. Setup a contact center or replace your existing one. Add redundant connections.

Wireless 52

Wireless Contact Center Analytics Call Center 52

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

Quality Contact Solutions

FEBRUARY 24, 2022

The right things that may make a difference will be an extra monitor, web camera, supportive chair, wireless mouse, earbuds, additional lighting, drink coasters, tissues, notebooks, pens, or sticky notes.??. Christine Duvall is an Operations Manager for Quality Contact Solutions.

Call Center 98

Call Center Telemarketing Wireless Best practices 98

TechSee

FEBRUARY 23, 2021

3G sunsetting is a significant step in the evolution of wireless communication. Let’s take a look at the contact center, field service, and self-service options available to security firms to deliver the 3G upgrade to 4G: Directing the customer remotely. With an estimated 64 million IoT devices in the U.S

Self service 109

Self service Wireless Contact Center Government 109

Bright Pattern

MAY 9, 2018

Yesterday we spoke with industry experts and contact center leaders from Zendesk, Republic Wireless, and TruSource Labs to get their top tips on omnichannel success and talk through real-life cases from their contact centers.

Wireless 42

Wireless Customer Experience Contact Center 42

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Connect: @greg_levin Mitch Lieberman Bio: Mitch is a Customer Experience Architect and Strategist, focusing on customer service, CRM, and contact centers.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

Calltools

JULY 27, 2022

All contact centers should adhere to regulations that advocate data protection and ethical calling practices. Failure to comply with these regulations can damage a call center’s reputation and cause outbound numbers to end up on ‘spam’ lists. TCPA and DNC Compliance. Signed into law by President George H.W.

Best practices 52

Best practices Wireless Government Call Center 52

Contact Center Pipeline

DECEMBER 9, 2015

When I managed the call center training department at a major wireless phone company, we invested six weeks in our new-hire training and coaching. That investment in training paid off in improved agent performance.

Wireless 100

Wireless Coaching Call Center Management 100