Call Center Service Levels: Calculations, Metrics, & Industry Standards
MARCH 23, 2020
Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. One of these methods is Call Center Service Levels. The most basic definition of a service level is: a measurable number of services provided to a customer within a given time period. In this resource, you find: What constitutes calculating call center service levels.