HGS
MAY 27, 2015
The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Widening Service Delivery Scope. Posted by Matthew Vallance.
Brad Cleveland Blog
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels.
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Brad Cleveland Blog
AUGUST 22, 2017
Many organizations are learning firsthand that contact centers can play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland Blog
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland Blog
FEBRUARY 4, 2020
Many organizations are learning firsthand that contact centers play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland Blog
SEPTEMBER 21, 2016
Many organizations are learning firsthand that contact centers can play a central role in encouraging and supporting low-cost access channels.
Brad Cleveland Blog
AUGUST 22, 2017
Many organizations are learning firsthand that contact centers can play a central role in encouraging and supporting low-cost access channels. Further — and paradoxically — providing agent assistance when …
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