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How to Reduce Contact Center Implementation Cost Surprises

CCNG

Have you ever experienced a contact center implementation project where there were surprise costs? I don’t know the industry statistics for how often this occurs in contact centers, but a variety of 3rd party IT industry organizations and journals say it’s above 30% for software projects.

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Contact Center Innovation Ideas: How to Continuously Improve Your Contact Center Performance

CX Global Media

Contact center innovation ideas are all about continuous improvement, which is a neverending process. The post Contact Center Innovation Ideas: How to Continuously Improve Your Contact Center Performance appeared first on Customer Experience Strategy and Tactics.

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How to Reduce Costs in Your Contact Center

Avoxi

How to Reduce Costs in Your Contact Center Rising costs and an economic downturn…It’s a recipe that’s forcing businesses to look at doing more with less.

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How to Maximize ROI with Contact Center Software

TCN

While maximizing return on investment (ROI) is a constant pursuit for any business, contact centers. The post How to Maximize ROI with Contact Center Software appeared first on TCN.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. . 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. Don't miss this exclusive event!

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Key Considerations for A Healthy Contact Center

CCNG

Demand and customer expectations are on the rise across all industries and those in the contact center industry can feel it. Customers, with no other choice than to contact companies in any fashion other than face-to-face, found new ways to engage with businesses. So, what makes for a healthy contact center?

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After the Pandemic: How to Bring Back the Contact Center

Contact Center Pipeline

The coronavirus (COVID-19) pandemic has caused unprecedented disruption across nearly every line of business, and contact centers are no exception. As Chief Operating Officer of Televerde, I lead hundreds of contact center employees across 10 global […].

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The Cure for Contact Center Frustration

Speaker: Robert Bradshaw, President, Got/IT

For too long, contact centers have been unable to continuously and precisely value the true cost of decisions across each contact channel and team in a way that is actionable, understood by everyone from C-level to agent, and manageable. How to learn the true cost of decisions before committing.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Contact Center Virtual Summit: July 7 - 27, 2019

FROM 35+ WORLD CLASS CONTACT CENTER EXPERTS! This event will bring together the best contact center experts and hottest tools in the industry for you to optimize performance, hire right, and retain your best agents. A faculty that possess more than 350 years of collective contact center knowledge.

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The Innovator’s Guide to the Digital-first Contact Center

In the contact center industry, first-generation digital channels like email and web chat have seen significant adoption, along with video chat and co-browsing capabilities. Social platforms are now becoming mainstream contact center channels.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Contact center agents are people and people can grow on their own BUT great collaborative coaching truly guides agents to connect authentically to customers better and better each time. How to collaboratively coach agents to feel empowered as professional care experts even with or without the use of call recordings.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.

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Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

Somewhere in a global contact center, there is an agent who has spent the last 8 hours answering questions from disgruntled customers. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear.

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2021 Industry Expert Contact Center Predictions (Replay)

Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex

Each participant will provide recommendations on how to address people, process, technology, and strategy as we continue to serve the needs of our employees and customers in an ever-changing customer service business environment. Learn how to address, manage, and utilize: People.