Customer Rage Study Podcast: Interview With Scott Broetzmann and Mary Murcott
Connecting the Dots
APRIL 21, 2017
And number 5: “Please give me top scores and all the questions in the after-call survey”, begging for positive reviews. And that’s despite tremendous increases in the quality of products and services. But whenever I call a contact center now, I dread it. They have to do with the simple non-monetary remedies.
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