Guest Post: Agents Are the Answer: Empower Your Workforce to Improve Customer Experience and Reduce Attrition
ShepHyken
AUGUST 19, 2022
She shares how organizations can improve employee engagement and customer satisfaction. In their recent survey of over 560 agents, they found that agents who stray from their prescribed call scripts are happier in their jobs overall. They have less modeling for improvisation and are less involved in the script-writing process.
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