Offer More Consistent Customer Service with Accurate Workload Forecasts
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be.
Contact Center Customer Service Management Workload forecasts 
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Workforce Management for Call Centers: What You Need to Know
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). WFM to the rescue.
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What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)
Babelforce
MAY 18, 2022
Call center forecasting is a set of practices that aims to determine the contact volume and number of agents needed to handle that contact volume over a set period of time. To increase forecast accuracy, use Excel and Workforce Management software. Call center forecasting fundamentals.
Offer More Consistent Customer Service with Accurate Workload Forecasts
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.
Offer More Consistent Customer Service with Accurate Workload Forecasts
Brad Cleveland Blog
APRIL 5, 2019
Everything to do with getting resources right in a contact center begins with predicting what the workload will be. Workload is what leads to how many agents are hired, what your schedule should look like, the number of work stations you need, even how many snacks are in the cafeteria. You get the idea.
What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)
Babelforce
APRIL 13, 2022
Forecasting for call centers entails estimating future workload and the staff capacity needed to handle the contact volume. The law of supply and demand is crucial in call center forecasting, as in any other business field. Forecasting is one aspect of achieving different goals.
10 Causes of Inaccurate Forecasts (and How to Avoid Them)
Brad Cleveland Blog
MAY 25, 2018
Accurate workload forecasting is critical to contact center success. Recently, I was reminded of an … Continue reading → The post 10 Causes of Inaccurate Forecasts (and How to Avoid Them) appeared first on Brad Cleveland.
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