Coronavirus is Transforming Every Aspect of Customer Experience
MARCH 16, 2020
Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. One of the biggest challenges is delivering consistent and valuable customer experience (CX). Policies and procedures are changing from day to day and customer service teams are just trying to keep up with growing customer concerns around the virus. A final important area of focus is enabling self-service capabilities.