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Contact Center

Customer Service

Front-line service

Serving as a Real Kitty: How to Give Authentic Customer Service

CSM Magazine

SEPTEMBER 28, 2018

As we celebrate Customer Service Week, Chip Bell reflects on how we can bring more authenticity to the workplace all year round. Customers long to be served by “a real kitty.” Scripts, protocols, rules, and regulations often keep front-line service people in a less-than-authentic stance. We have a cat.

Customer Service

Customer Service Front-line service Scripts Contact Center

Coronavirus is Transforming Every Aspect of Customer Experience

bold360 Blog

MARCH 16, 2020

Furthermore, supply chains are being disrupted, physical stores are closing, and agents are unable to staff contact centers. One of the biggest challenges is delivering consistent and valuable customer experience (CX). A final important area of focus is enabling self-service capabilities.

Customer Experience

Customer Experience Front-line service Self service Contact Center

Customer Contact Central

Serving as a Real Kitty: How to Give Authentic Customer Service

Coronavirus is Transforming Every Aspect of Customer Experience

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