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Evaluating Your Contact Center Disciplines

CCNG

Every contact center or customer experience leader comes to that fork in the road where you have to conduct a self-assessment with that perennial question “How good are we?” The whole discipline of customer experience and contact centers have evolved dramatically over the past 10 years.

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How Contact Centers Deliver Elite Customer Care

Ansafone

Teaming up with a professional Contact Center can help in making this happen. Improving Customer Service efforts enables a business to join the ranking elites in any given industry. When superior Customer Experiences are established at every point of contact, a brand becomes known as a premier resource.

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Delivering a Consistent and Human Customer Care Experience

Contact Center Pipeline

Customer care is vital to any brand’s continued success—and its ability to provide this support service directly impacts both customer satisfaction and loyalty. That’s why contact centers need to […].

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CX4Now: Contact Center KPIs that Matter

Fonolo

Your contact center may run like clockwork, with engaged agents answering calls quickly, solving problems, and creating satisfied customers in record time. But without the contact center KPIs and metrics that managers use to measure the effectiveness of their operations, you’d never know for sure. KPIs matter.

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Transforming Customer Care with AI

Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact

With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers. Why does my contact center need to adopt AI now? Introducing AI in your contact center: where and when. The effect on the Customer Experience.

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IntouchCX Acquires Mexico-Based Contact Center Beliveo

24-7 InTouch

Winnipeg, MB – February 13, 2024 – IntouchCX has announced today the acquisition of Beliveo, a leading nearshore contact center and business processing outsourcer (BPO) in Mexico. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

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Industry Report: State of the Contact Center 2024

Fonolo

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. Why not take a break from the heavy lifting for a moment, and check out Fonolo’s annual State of the Contact Center report? What’s inside?