Eptica
SEPTEMBER 28, 2015
Date: Monday, September 28, 2015 The evolution of contact center performance. Author: Pauline Ashenden In the past contact centers were often viewed as a cost cente r, meaning that the primary goal of companies was to run them as efficiently as possible while still responding to customers competently.
VocalCom
NOVEMBER 27, 2017
The rise in smartphone use coupled with the explosive popularity of social platforms has transformed customer service expectations, as brands must engage better and faster than ever before. If you’re wondering just how your brand can keep up, consider these five tips for great social customer service communications.
VocalCom
OCTOBER 16, 2017
It may seem like social conversations take up too much agent time, but answering late or ignoring customers altogether is very costly to brands. By doing so, your brand will satisfy your current customers and attract new ones for the long-term.
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