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4 Ways Cloud-Based Contact Center Solutions Increase Flexibility

Upstream Works

As momentum continues to build for cloud adoption in the contact center space, the business case for supporting this decision becomes clear. These are a few specific examples of how cloud benefits the contact center and any one of these is sufficient to justify the investment. Cloud Flexibility Enables Greater Automation.

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Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

3CLogic

Cloud contact center solutions can deliver these services, along with a host of other features, and represent the best way for organizations to bring their coveted phone communication channels into the 21st century. Bridge the Gap with a Cloud Contact Center Integration.

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Guest Post: What is the Importance of a Voice-enabled Bot in a Contact Center?

ShepHyken

This week we feature an article by Shruti Bansal, Digital Marketing Expert at Ameyo , an AI-powered contact center solution. She shares how contact centers can use voice bots to capture, interpret, and analyze verbal input from the speaker and reply in a similar natural language.?. What is Voice bot?

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10 Essential KPIs for Measuring Contact Center CRM Performance

NobelBiz

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. This entails creating a CRM report that incorporates critical performance metrics, functions and client data. You may compute as many completion rates as there are fields in your CRM.

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Cloud Contact Center: What Is It & How Does It Work?

TeleDirect

At TeleDirect, we deliver cloud-based contact center solutions to companies and industries across America. Cloud Contact Center: What Is It & How Does It Work? Customer contact centers have come a long way. What Is a Cloud Contact Center? Your brand can provide this, too.

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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82
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Beyond CRM Contact Center Integration: Why Data Unification Is the Key to Customer Service Success

UJET

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82