DMG Consulting
MAY 25, 2018
DMG Consulting Releases 2018 Contact Center Workforce Optimization Market Share Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. New-gen solutions are the future of this mature sector.
Verint
NOVEMBER 16, 2017
However, the opportunity exists now more than ever for you to help amplify how automation and AI can drive broader business and workforce optimization at your organization. Earlier in my career I managed the contact center workforce optimization group at one of the major North American wireless companies.
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years.
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