NobelBiz

MARCH 26, 2024

Customer journey mapping tools: Visualizing and analyzing customer journeys to identify pain points and optimize touchpoints for a seamless experience. A calling process may include taking the caller through an IVR (Interactive Voice Response System) process or forwarding the call to the correct contact center agent.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

DMG Consulting

APRIL 16, 2019

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Interaction analytics has become an increasingly important source of data for customer journey mapping because it provides a multidimensional view of the customer experience.

Contact Center 48

Contact Center Interactive Voice Response Analytics Self service 48

Verint

MARCH 29, 2018

Shawn Achor, founder, GoodThink, Inc. and author of Before Happiness and The Happiness Advantage, will be a keynote speaker at the Verint Engage global customer conference at the Sheraton Dallas Hotel May 14 – 17.

Big data 23

Big data Journey mapping Customer Experience Management 23

Verint

FEBRUARY 21, 2018

Inspiration. Professional growth. Networking. There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17.

Entertainment 36

Entertainment Best practices Journey mapping Management 36