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What is contact center outsourcing? A comprehensive guide

JustCall

Outsourced contact center solutions can take the burden of customer management off your team’s shoulders. In this guide, we’ll help you understand what customer support outsourcing is, its benefits, and more. Using outsourced contact center solutions can save you a lot of energy, money, and time.

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KM2 Solutions Expands Caribbean Operations

CSM Magazine

KM 2 Solutions , a leader in nearshore business process outsourcing with contact centers across the Caribbean and Latin America, is pleased to announce further expansion to its Caribbean operations.

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Maximizing Success in Call Center Campaigns

NobelBiz

All the way from onboarding to support to troubleshooting has been great throughout this journey!” Read Case Study Watch video Types of Call Center Campaigns: Navigating the Inbound and Outbound Dynamics So what type of call center campaigns are there?

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Revolutionizing Customer Support: The Emergence of Customer Support as a Service (CSaaS)

NobelBiz

CSaaS is the route to making excellent customer support possible. At NobelBiz, leveraging over two decades of industry experience, we have crafted a unique cloud contact center solution that simplifies agent workflows and delivers a seamless customer experience across all channels, globally.

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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

As we evaluate the trends affecting contact centers, we view the convergence of Contact Center-as-a-Service (CCaaS) and Unified Communications-as-a-service (UCaaS) technologies as a clear opportunity to optimize customer experience. Mobile video for enhanced technical support.

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Hosted Contact Centers: Revolutionizing Customer Service in the Digital Era

NobelBiz

Software Integrations With an on-premise contact center, you have the freedom to customize your software, but development takes time and resources. With a cloud-based contact center, solutions like NobelBiz OMNI+ come with ready-to-use integrations for popular CRMs, payment processors, and databases.

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VoiceFoundry Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

CSM Magazine

The AWS Partner Network (APN) is the global community of businesses using AWS to build solutions and services for customers. AWS helps partners build, market, and sell their offerings by providing valuable business, marketing, and technical support on top of our proven, global, and secure infrastructure.