Introducing JustCall CTI: The Agent Productivity Boosting Salesforce Integration on AppExchange!
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SubscribeSan Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support. JustCall equips businesses that rely on customer service as their lifeblood with stronger outbound sales processes, providing agents with the necessary tools to close deals efficiently and effectively. JustCall’s CTI App is currently available on AppExchange at the JustCall integration page.
JustCall CTI
JustCall embeds voice and SMS communication capabilities into customers’ Salesforce dashboards. It empowers sales and support teams to be more productive and work efficiently with contact center features like click-to-call, SMS logging, a native power dialer, and more. Notable features of the JustCall integration include call recording for improved coaching and best practices compliance; native sales dialer for optimizing outbound calling campaigns and lead engagement; SMS/text tools for convenient customer scheduling, reminder, promotional and other notification; and AI-based call analytics and call scoring.
Comments on the News
“Our partnership with Salesforce underscores our dedication to empowering sales and support teams with intelligent automation and robust phone/SMS features that drive business growth,” said Gaurav Sharma, CEO of JustCall. “By delivering speed-to-value and agent ‘co-pilot’ automation, users save valuable time and deliver exceptional customer experiences.”
“JustCall’s CTI App integration for Salesforce is a welcome addition to AppExchange, as it accelerates business transformation for customers who want to take advantage of powerful contact center solutions that are easy to deploy and deliver immediate value,” said Alice Steinglass, Executive Vice President of and General Manager, Platform. “AppExchange is constantly evolving to connect customers with the right apps and experts for their business needs.”
About Salesforce AppExchange
Salesforce AppExchange, the world’s leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 7,000 listings, 11 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
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About JustCall
JustCall by SaaS Labs is a cloud-based phone system that enables businesses of all sizes to make and receive phone calls from anywhere. By integrating with popular business tools like CRMs and Helpdesks, such as Salesforce, JustCall provides context to calls and enhances team productivity. With features like call distribution management, team performance monitoring, and global phone support, JustCall empowers teams to deliver excellent customer service worldwide. To learn more, visit JustCall
