article thumbnail

5 Ways to leverage eCommerce Contact Center Software to improve CX

Hodusoft

5 Ways to leverage eCommerce Contact Center Software to improve CX. If you already have an e-commerce business, it’s high time that you must leverage an e-commerce customer service call center to provide greater convenience and accessibility to your customers. What does an e-commerce contact center do?

article thumbnail

5 Reasons Why Financial Institutions Must Invest In Contact Center Software

Hodusoft

5 Reasons Why Financial Institutions Must Invest In Contact Center Software Financial businesses, like banks and insurance companies, deal with people’s money. Today, finance contact center software is one of the best ways for financial institutions to keep tabs on their customers and earn their trust.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Best Contact Center Software for Remote Workers

Playvox

Fortunately, there are solutions to help address your concerns, and we’ve got some suggestions for the best contact center software for remote workers. When you seek out the right software for remote workers, you’ll take the manual work out of analyzing the training needs of each agent and building unique plans for them.

article thumbnail

Importance of Video Chat Contact Center Software for Banks

Hodusoft

The implementation of contact center software leads to improved online services. A video chat contact center software can bring further improvements in online banking systems. Call Recording: The software makes it easy to record your call to recall the business conversation.

article thumbnail

9 Non-Negotiable Features Your Omnichannel Contact Center Software Needs to Meet Soaring Customer Expectations Right Now

SharpenCX

Does your omnichannel software put coaching and training into your daily workflow? Your agents crave feedback and relevant coaching in-the-moment. An omnichannel platform with built-in coaching tools lets you leave feedback on interactions as you review them. Spoiler alert: your life is easier when it does.

article thumbnail

9 Non-Negotiable Features Your Omnichannel Contact Center Software Needs to Meet Soaring Customer Expectations Right Now

SharpenCX

Does your omnichannel software put coaching and training into your daily workflow? Your agents crave feedback and relevant coaching in-the-moment. An omnichannel platform with built-in coaching tools lets you leave feedback on interactions as you review them. Spoiler alert: your life is easier when it does.

article thumbnail

Tenfold Recognized as 2018 Top Rated Contact Center Software by TrustRadius

Tenfold - Contact Center Blog

The reviewers have spoken, and Tenfold has earned the 2018 Top Rated award for Contact Center Software from TrustRadius. In order to earn a Top Rated badge for Contact Center Software, products must be in the top tier of the category with 10 or more reviews and ratings.