ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service. After a list is tallied, an interesting observation can be made.

Customer Service 202

Customer Service Customer Experience Employee engagement Consulting 202

CX Journey

MARCH 21, 2018

Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Journey mapping 108

Journey mapping Customer Experience Consulting Consulting 108

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.

Customer Experience 390

Customer Experience Consulting Consulting Benchmark 390

Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. To explain why, I’ll use comments about customer experience that the presidents of Royal Caribbean Cruises and Build-A-Bear Workshop and the former CEO of Sprint offered in a recent roundtable discussion.

Technology 331

Technology Customer Experience Customer emotions Customer Service 331

Call Center Weekly

JANUARY 10, 2018

Jeannie Walters is a customer experience and patient experience speaker, a writer, and a consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings.

SaaS 136

SaaS Journey mapping Customer Experience Feedback 136

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Journey mapping 307

Journey mapping Customer centricity Customer Experience Analytics 307

Myra Golden Media

MAY 1, 2018

In two months, I’ll fly out to Montreal to facilitate the workshop. Asking my clients what their single most significant challenge is, forces them to hone in on what keeps them up at night, and it tells me exactly where to focus in my workshop. I just got off of a productive and inspiring video conference with a new client.

Customer Service 149

Customer Service Customer Experience Consulting Consulting 149

ConvergeOne

FEBRUARY 8, 2022

While consulting with many organizations across many vertical markets, one issue plagues them all: Supply chain issues and delays related to the current chip shortage and lack of employees for many organizations. Schedule your workshop today. GET A BETTER UNDERSTANDING OF YOUR DATA CENTER ENVIRONMENT.

Consulting 87

Consulting Consulting Education Marketing 87

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Customer centricity Chief Customer Officer Consulting 130

360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

Journey mapping 105

Journey mapping Customer Experience Consulting Consulting 105

NobelBiz

MAY 9, 2023

We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler. – Brad Butler, Contact Center Software Consultant @ NobelBiz Another significant advantage of using dialers is that they can be designed to provide a streamlined experience for agents.

Call Center 98

Call Center Best practices Contact Center Contact center software 98

Beyond Philosophy

JUNE 20, 2016

I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. One client in the UK who wanted to conduct a one day workshop with their senior team. Company Politics . because that’s what it felt like.

Customer Experience 283

Customer Experience Consulting Consulting Personalization 283

Beyond Philosophy

JANUARY 17, 2018

One area that I see this play out a lot in my experience as a Global Customer Experience Consultant is with customer complaints. I was running a workshop in the states for a mobile company when the sales manager came in late. Many organizations don’t respond to complaints quickly enough, and when they don’t, the complaints escalate.

Customer Experience 314

Customer Experience Entertainment Accountability Consulting 314

ConvergeOne

APRIL 13, 2021

I consult with companies from many markets that are scattered across the United States, and most of them had to pivot last year when the COVID pandemic hit. Get Started with a Data Center Foundations Workshop. Register for your complimentary Data Center Foundations Workshop.

Consulting 74

Consulting Consulting Management Marketing 74

Beyond Philosophy

JUNE 8, 2016

In our Customer Experience Consultancy, we find that establishing the CES requires collaboration and workshopping by a cross-functional team throughout your organization. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Customer Experience 283

Customer Experience Consulting Consulting Personalization 283

Customer Experience Matters

APRIL 26, 2018

We’ve used it in our research and consulting, taught it within some of our workshops, and now we’ve made it even easier for people to use on their own. I’m happy to announce that we’ve just released online training to help you use on of our tools, the SLICE-B Experience Review Guide.

Customer Experience 83

Customer Experience Consulting Consulting 83

Beyond Philosophy

DECEMBER 14, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 199

Customer centricity Airlines Enterprise Customer Experience 199

C Space

OCTOBER 5, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

Technology 98

Technology Enterprise Analytics Consulting 98

Beyond Philosophy

OCTOBER 29, 2020

I was running a workshop with a utility client many years ago about the concept of Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Culture change is not easy. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer centricity 417

Customer centricity Airlines Customer Experience Call Center 417

Lumoa

MAY 5, 2022

About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes. Contact Allegro’s CX Consultant, Joanna Carr, to learn more about developing and implementing a Customer Experience strategy.

Customer Experience 110

Customer Experience Consulting Consulting B2C 110

Creative Virtual

OCTOBER 22, 2019

Conference attendees can also arrange an individual workshop with our team to build a business case for this technology within their own organisation or to consult on an existing chatbot project that is performing poorly. For more information and to register, visit the CXtech Conference website.

Customer Experience 40

Customer Experience Virtual Agent Technology Chatbots 40

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Follow Taylor Reach and Colin Taylor on Twitter at @Taylor_Reach and @colinsataylor.

Contact Center 111

Contact Center Employee engagement Consulting Consulting 111

Aspect

MAY 8, 2020

A complimentary home workforce consultation workshop from Aspect may help. These examples showcase how using what you’ve got or developing something new can put customers and potential customers first while promoting and maintain ing health and saf ety. Is your organization meeting the evolving needs and concerns of your customers?

Consulting 117

Consulting Consulting 117

ShepHyken

FEBRUARY 1, 2019

In addition, make the training a hands-on experience; a classroom-like environment with workshops is better than one jumbled lecture-like session. As a Senior CRM Consultant for Indusa , Dawn Gucciardo is a functional leader, helping clients plan, implement, and adopt leading customer enablement technologies.

Customer centricity 254

Customer centricity CRM Customer Service Customer Experience 254

C Space

JANUARY 20, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

Advertising 97

Advertising Marketing Consulting Consulting 97

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Service 98

Customer Service Customer Experience Consulting Consulting 98

Aspect

OCTOBER 21, 2019

There will be stories from CallMiner Eureka users and industry gurus in over 50 sessions and workshops split into separate tracks for executives, program owners, and data scientists & analysts. Come Monday. Ok, so it’s actually Tuesday….

Contact Center 48

Contact Center Quality management Best practices Customer Experience 48

Creative Virtual

JULY 1, 2021

When you’re ready to learn more and start building your own business case for a conversational AI solution, our expert team will be here to arrange a personalised demo and discuss your consultation workshop. The post It’s Time to Pull Back the Curtain on Enterprise Conversational AI Pricing appeared first on Creative Virtual.

Enterprise 52

Enterprise Virtual Agent Chatbots Customer Experience 52

Calabrio

JUNE 29, 2020

work-from-home best practices , remote training and implementation workshops, dedicated forums in our Success Center for customers to discuss shared experiences and tips, and created a product hotline and free consultation s for customers wishing to stretch their product usage to match the COVID-19 climate. .

Best practices 105

Best practices Employee engagement Technology Consulting 105

ConvergeOne

MAY 24, 2022

Other solutions and applications include: Industry-leading consulting workshops and assessment of network Infrastructure, cybersecurity, collaboration tools, policies, and processes that enable leaders to act on fact. with no interruptions or outages. Reliable, cross-campus access, including outdoor spaces.

Education 68

Education Contact Center Consulting Consulting 68

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer Service 263

Customer Service Customer Experience Customer centricity Metrics 263

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . You know, that’s kind of more of the traditional team building, you know, workshop kind of effect. Russel Lolacher.

Coaching 52

Coaching Employee engagement Personalization Consulting 52

Beyond Philosophy

AUGUST 13, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 279

Customer centricity Airlines Enterprise Management 279

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Kerry Bodine has established the consulting firm, Kerry Bodine & Co.,

Customer Experience 115

Customer Experience Journey mapping Customer Service Consulting 115

ClearAction

DECEMBER 31, 2016

Arrange action planning workshops for originating departments. Conduct cross-functional workshops to identify silos and plan ways to make the journey smoother. Consult the journey map regularly when creating or adjusting anything. Conduct an action planning workshop with every business unit on a regular basis, at least annually.

Customer Experience 81

Customer Experience Journey mapping Customer Service Feedback 81

ConvergeOne

FEBRUARY 22, 2022

In my last blog post , I advocated for beginning your customer experience modernization journey by consulting with IT. Schedule a customized Collaboration and Customer Experience Modernization Workshop to ensure you have the right vision and strategy to execute your modernization journey.

Self service 96

Self service Customer Experience Interactive Voice Response CRM 96

Amity

MARCH 13, 2017

In order to build your position as a trusted advisor in a scalable manner, you may want to consider collaboration with your marketing team through offering online workshops, write informational blogs, “how to” webinars, etc. Make it easy to implement by promoting webinars/workshops to get educated about new features.

Metrics 57

Metrics Consulting Consulting Education 57