Contact Center Pipeline

JANUARY 29, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. What is your background in the industry?

Contact Center 288

Contact Center Consulting Consulting Call Center 288

CCNG

SEPTEMBER 13, 2023

Using external consultants to conduct a 2 1 2 day “discovery” workshop then entering the Digital Enablement phase to deliver targeted digital capabilities that were identified during the Digital Discovery process. Leaders model these behaviors and call out agents who exhibit these behaviors.

CCNG 195

CCNG Contact Center Interactive Voice Response Education 195

Beyond Philosophy

JANUARY 8, 2021

When we work with clients at regular times, we would typically run face-to-face, onsite workshops. That doesn’t work in today’s environment, so we’ve put our workshops online. The post The Light At The End of The Tunnel: Reimagine Your Customer Experience appeared first on CX Consulting.

Customer Experience 450

Customer Experience Consulting Consulting Personalization 450

ShepHyken

JANUARY 28, 2024

Alexander Group releases Customer Experience Research by Businesswire (MarTech Cube) Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. Keep innovating and properly staff for the customer willing to use self-checkout and needs help.

Customer Service 163

Customer Service Consulting Consulting Customer Experience 163

ShepHyken

MARCH 21, 2017

Shep Hyken interviews award-winning training and development expert, international consultant and speaker, former VP of Ritz-Carlton Leadership and current Executive VP of Owner Experience at NetJets, Diana Oreck, about the traits that make for good customer service. After a list is tallied, an interesting observation can be made.

Consulting 202

Consulting Consulting Employee engagement Customer Service 202

ShepHyken

AUGUST 28, 2023

We’ve consulted top experts in the industry to uncover the crucial factors that can either make or break a company’s brand in today’s fast-paced digital landscape. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Customer Service 156

Customer Service Journey mapping Feedback Consulting 156

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Cisco - Contact Center

JANUARY 10, 2023

Xentaurs is a next generation consulting and Cisco digital solution integrator partner dedicated to making digital technology transformation a reality. Most importantly, workshops are customized to address the customer’s business problems, including strategy, implementation, and enablement.

Banking 145

Banking Enterprise APIs Contact Center 145

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

Consulting 40

Consulting Consulting Best practices Call Center 40

ShepHyken

SEPTEMBER 24, 2023

In addition to his writing and consulting in the CX space, Kelechi works for a company, so he’s speaking and writing from experience. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. It takes cross-functional collaboration.

Customer Service 171

Customer Service Morale Surveys Consulting 171

Beyond Philosophy

JANUARY 2, 2019

As a global Customer Experience consultant since 1998, before Customer Experience was a glint in its father’s eye, here’s what I say you need to do. Also, consider hiring outside consultants to talk to them about Customer Experience. Hire consultants to run a workshop. But we can change it. Those are the problems.

Customer Experience 390

Customer Experience Consulting Consulting Education 390

ShepHyken

NOVEMBER 27, 2023

Then look no further as we have put together some fresh ideas to help boost agent morale in your contact centre – recommended by our consultants panel of industry experts. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 167

Customer Service Morale Customer retention Marketing 167

CX Journey

MARCH 21, 2018

Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

Journey mapping 108

Journey mapping Consulting Consulting Surveys 108

Beyond Philosophy

JULY 17, 2017

In our customer experience consultancy, we spend a lot of time educating people about the components of a great customer experience. To explain why, I’ll use comments about customer experience that the presidents of Royal Caribbean Cruises and Build-A-Bear Workshop and the former CEO of Sprint offered in a recent roundtable discussion.

Technology 332

Technology Consulting Consulting Customer emotions 332

CX Accelerator

NOVEMBER 11, 2022

Then there’s the organizational skills required to get the right people in the room, the communication and presentation skills needed when standing out the front of workshops, and the analytical skills required to develop personas and the accompanying service design blueprints.

Journey mapping 307

Journey mapping Analytics Customer centricity Government 307

Beyond Philosophy

JUNE 20, 2016

I reached the exalted heights of SVP leading a team of 3,500 people globally before I left to start Beyond Philosophy, a customer experience consultancy, back in 2002. One client in the UK who wanted to conduct a one day workshop with their senior team. Company Politics . because that’s what it felt like.

Consulting 283

Consulting Consulting Customer Experience Marketing 283

Beyond Philosophy

JANUARY 17, 2018

One area that I see this play out a lot in my experience as a Global Customer Experience Consultant is with customer complaints. I was running a workshop in the states for a mobile company when the sales manager came in late. Many organizations don’t respond to complaints quickly enough, and when they don’t, the complaints escalate.

Entertainment 315

Entertainment Accountability Consulting Consulting 315

Call Center Weekly

JANUARY 10, 2018

Jeannie Walters is a customer experience and patient experience speaker, a writer, and a consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings.

Journey mapping 136

Journey mapping SaaS Consulting Consulting 136

360Connext

FEBRUARY 9, 2018

If you’d like to put this power in your team’s hands and turn your whole organization into a customer-focused powerhouse, why not have a workshop to help them understand the mindset, approach, techniques, and many unconventional ways to get more ROI from a living customer journey map? And, it’s fun!

Journey mapping 105

Journey mapping Consulting Consulting Marketing 105

Beyond Philosophy

JUNE 1, 2023

I deal with this problem often in my consultative role. Colin has conducted numerous educational workshops to inspire and motivate your team. If people who see the experience in different ways feel confrontational, they might argue that their perspective is right instead of trying to learn from the other points of view. Click here !

Accountability 195

Accountability Call Center Education Consulting 195

Beyond Philosophy

OCTOBER 29, 2020

I was running a workshop with a utility client many years ago about the concept of Customer Experience. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Culture change is not easy. Follow Colin Shaw on Twitter @ColinShaw_CX.

Airlines 419

Airlines Customer centricity Call Center Quality management 419

ConvergeOne

FEBRUARY 8, 2022

While consulting with many organizations across many vertical markets, one issue plagues them all: Supply chain issues and delays related to the current chip shortage and lack of employees for many organizations. Schedule your workshop today. GET A BETTER UNDERSTANDING OF YOUR DATA CENTER ENVIRONMENT.

Education 87

Education Consulting Consulting Marketing 87

Beyond Philosophy

JUNE 8, 2016

In our Customer Experience Consultancy, we find that establishing the CES requires collaboration and workshopping by a cross-functional team throughout your organization. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 283

Consulting Consulting Customer Experience Personalization 283

Beyond Philosophy

DECEMBER 14, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 199

Customer centricity Airlines Enterprise Consulting 199

CSM Magazine

SEPTEMBER 27, 2023

Read books and educational resources , take online courses on personal finance, investing, budgeting, and economics, or attend workshops and seminars on personal finance topics. In addition, you can consult with a financial advisor or planner who can provide personalized advice depending on your goals and financial situation.

Real estate 59

Real estate Finance Banking Education 59

Customer Guru

AUGUST 8, 2018

While there are many experts on this field, we have created a list (in alphabetical order) of customer experience influencers (experts, speakers, consultants, and authors) who are leaders. Amanda is a highly experienced customer experience consultant, adviser, and writer. Do follow these experts to learn from the best in business!

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Consulting 130

ConvergeOne

APRIL 13, 2021

I consult with companies from many markets that are scattered across the United States, and most of them had to pivot last year when the COVID pandemic hit. Get Started with a Data Center Foundations Workshop. Register for your complimentary Data Center Foundations Workshop.

Consulting 75

Consulting Consulting Marketing Management 75

C Space

OCTOBER 5, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

Technology 98

Technology Engineering Consulting Consulting 98

Customer Experience Matters

APRIL 26, 2018

We’ve used it in our research and consulting, taught it within some of our workshops, and now we’ve made it even easier for people to use on their own. I’m happy to announce that we’ve just released online training to help you use on of our tools, the SLICE-B Experience Review Guide.

Consulting 83

Consulting Consulting Customer Experience 83

Aspect

MAY 8, 2020

A complimentary home workforce consultation workshop from Aspect may help. These examples showcase how using what you’ve got or developing something new can put customers and potential customers first while promoting and maintain ing health and saf ety. Is your organization meeting the evolving needs and concerns of your customers?

Consulting 117

Consulting Consulting 117

Taylor Reach Group

MARCH 20, 2020

Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation. Follow Taylor Reach and Colin Taylor on Twitter at @Taylor_Reach and @colinsataylor.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Lumoa

MAY 5, 2022

About the authors Allegro is a Norwegian Communication and Technology bureau specializing in Customer Experience strategical consulting, co-creative workshops, and experience design processes. Contact Allegro’s CX Consultant, Joanna Carr, to learn more about developing and implementing a Customer Experience strategy.

Customer Experience 110

Customer Experience Consulting Consulting B2C 110

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

Beyond Philosophy

AUGUST 13, 2015

During a recent series of stakeholder behavior instructional workshops conducted for our clients, one of the strongest areas of interest among workshop participants was how to gain senior management support and sponsorship for various customer-related and employee-related initiatives. Michael Lowenstein, Ph.D.,

Customer centricity 279

Customer centricity Airlines Enterprise Engineering 279

C Space

JANUARY 20, 2021

C Space’s customized customer programs are tailored based on specific business needs and include private online communities, in-person live events, visual storytelling, co-creation workshops, and business consulting. Headquartered in Boston, C Space also has offices in London, New York, Tokyo, San Francisco, and Mexico City.

Advertising 97

Advertising Consulting Consulting Marketing 97

Creative Virtual

OCTOBER 22, 2019

Conference attendees can also arrange an individual workshop with our team to build a business case for this technology within their own organisation or to consult on an existing chatbot project that is performing poorly. For more information and to register, visit the CXtech Conference website.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Calabrio

JUNE 29, 2020

work-from-home best practices , remote training and implementation workshops, dedicated forums in our Success Center for customers to discuss shared experiences and tips, and created a product hotline and free consultation s for customers wishing to stretch their product usage to match the COVID-19 climate. .

Best practices 105

Best practices Employee engagement Consulting Consulting 105