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Preparing Your Contact Center for the Age of Virtual Agents

Taylor Reach Group

It’s time to take a deeper dive into the word of virtual agents. That said, I acknowledge that virtual agents today aren’t as effective as live representatives and can be expensive during the implementation phase; not to mention the technology does not always match up to the marketing pitch.

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5 Tips to Help You Build a Call Center from Scratch

aircall

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist.

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article thumbnail

5 Tips to Help You Build a Call Center from Scratch

aircall

A virtual call center lets your business hit the ground running more easily. A virtual call center will also allow your team to work remotely. Virtual agents can be hugely advantageous to a call center especially a fledgling one. Don’t neglect your remote agents , if they exist.

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Onshore, offshore, nearshore call centers

Global Response

The call center agents will be located in the US (or wherever the business is located), but there is not a centralized call center office. This is sometimes known as a virtual call center. A virtual (or homeshore) call center allows you to be extremely cost-efficient (i.e.,