Outsource Consultants

OCTOBER 4, 2021

If customer service is a priority for your organization, this week is a perfect time to consider new ways you can improve customer service outsourcing. And don’t be fooled — businesses that outsource customer service are not dodging their responsibility to their customers, they’re embracing it. 2) Strategic Partnerships.

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Outsource Consultants

AUGUST 7, 2023

In the BPO outsourcing industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.

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Outsource Consultants

OCTOBER 31, 2022

Over time, we’ve honed our holiday celebrations and developed our personal Halloween brands. The choices we make in our personal lives tend to be a reflection of those we make in our professional ones. So what do your Halloween preferences say about your CX and outsourcing strategies? Let’s get started.

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Call Experts

NOVEMBER 4, 2021

Outsourcing customer service is one cost-effective way to improve the service quality that your company offers, particularly if you are just starting or your business is creating too much pressure on your existing customer service team. Also called contact center outsourcing , this can effectively boost sales and make customers happier.

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Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. Certainly, offshore outsourcing will remain an excellent option, but its lead has evaporated.

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Expivia

OCTOBER 20, 2020

Being that we have over 25 years of call center outsourcing experience, we thought it could be helpful to talk about how to manage your partner while outsourcing: How your relationship should work, and what strategies you should implement. Here are two articles that we have written on choosing the best call center outsourcer.

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Outsource Consultants

MAY 19, 2021

Continued closures to daycare and in-person schooling. Nearshore and offshore outsource call centers are largely back to business as normal. Biggest Benefits of Outsourcing your Call Center During a Domestic Labor Shortage. Unemployment benefits hampering a return to work. Workers holding out for higher wages. Turnkey Security.

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Outsource Consultants

MARCH 31, 2022

In the outsourcing and customer service industry, wage growth has made it next to impossible to find workers without added financial output. With this in mind, Outsource Consultants has come up with some innovative ways for you to cut costs related to customer support. Don’t make it more complicated than it already is.

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Outsource Consultants

FEBRUARY 4, 2021

The company that undid the damage was a boutique one-person operation. The middle market outsource call center is that elusive jackpot for organizations focused on business process outsourcing (BPO) services. He had years of experience and was fully qualified. Better Customer Experience from Middle Market Call Centers.

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Outsource Consultants

NOVEMBER 10, 2022

officers have a great track record of sharing their leadership skills to help encourage personal development, customer service, and productivity in workplace environments. Outsource Consultants can pair you with one of our many pre-vetted call center options. In fact, retired U.S.

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Outsource Consultants

AUGUST 19, 2019

Savvy business leaders trust outsourcing to offer competitive operational costs while maintaining customer-centric service. . But beyond the stereotypical and cultural cliches, Jamaica is home to a growing business infrastructure filled with amenities, both professional and personal. . CHOOSE JAMAICA FOR YOUR NEARSHORE OUTSOURCING.

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Outsource Consultants

JUNE 10, 2019

Once viewed as an area with some questionable characteristics, many call center executives are now flocking to Tijuana as a nearshore outsourcing destination for their call center agencies. Tijuana is a rapidly growing corporate destination for nearshore outsourcing. NEARSHORE CALL CENTER ENGLISH-SPEAKING TALENT. CONCLUSION.

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Outsource Consultants

MARCH 9, 2018

In today’s competitive business environment, many companies are realizing the benefits and cost efficiencies of outsourcing some or all of their call center activities to a third-party partner that specializes in professional, inbound, outbound, and BPO services. Selecting an outsource call center partner is difficult and time-consuming.

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Outsource Consultants

JULY 18, 2019

Below we detail the common challenges and potential rewards for companies that take advantage of BPOs that specialize in multi-language support to outsource their native language customer service. Native Language Customer Service is Hard — Outsource Call Centers Make it Easy. Personalization That Matters.

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Taylor Reach Group

JULY 4, 2018

Why would you want to retain a consultant? What can a consultant really bring to the table that can assist your center and your organization when you a looking at moving or establishing a new center? Seven Reasons You Need a Consultant’s Expertise When Selecting a Contact Center Location. Eliminates internal bias.

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Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys. If I’ve never outsourced before, what are the steps I need to take?”

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Call Experts

OCTOBER 23, 2019

Whether you have an in-house team for customer service or you’re using an app to help customers, personalized support solves everyone’s needs. Customer service teams must be developed to offer scalable personalized support. How to Provide Personalized Customer Service. 4 Strategies to Outsource Telephone Triage .

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Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? International travel is a cornerstone of most outsourcing programs.

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Taylor Reach Group

JUNE 20, 2023

The merger of TRG with SKW The Taylor Reach Group is a globally recognized contact center and customer experience consulting firm, specializing in sourcing strategies, customer experience, customer service/support, and contact center assessments. It offers implementation, optimization, outsourcing advisory, and managed services.

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Beyond Philosophy

MAY 25, 2016

Unable to reach a compromise for the outsourcing and transfer of their jobs , employees from all parts of the organization walked off the job last month. Verizon wants to hire more non-union workers, reassign union workers for up to two months in another city, and outsource more capacity to call centers in the Philippines and Mexico.

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Outsource Consultants

DECEMBER 21, 2023

Specialization and Innovation: A New Era of Customer Support Gone are the days when outsourced call centers merely answered calls. For instance, leading BPOs now employ advanced AI-driven analytics to personalize customer interactions, a concept barely conceivable three years ago. Where BPO Partnerships Drive Key Value 1.

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Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. The Philippines has dominated the offshore outsourcing market for the last decade and has become the largest outsourcing market in the world. outsourcing vendors. Energy and utility. Financial services. Healthcare. Real estate.

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ShepHyken

FEBRUARY 12, 2021

You’ll also reduce the chances of the client experiencing two of their biggest pet peeves: Having to explain the situation all over again to a new consultant. 47% of companies outsource their call center operations to solve capacity issues. Not getting through to someone who can answer their query. Final Notes.

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Outsource Consultants

NOVEMBER 29, 2021

This model allows for agents to work comfortably from home but within a proximal distance for occasional in-person visits. Your HQ or “hub” feeds the decentralized “spokes” of your at-home agents, with in-person visits typically narrowed around ongoing training or remedial supervision for under-performing team members.

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BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? It’s late February, 2020. Place: Your office.

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CSM Magazine

MARCH 10, 2021

Whether you are a personal injury lawyer or deal with business law, you need to adopt a customer-centric approach to achieve client satisfaction and loyalty. Here are twelve ways your personal injury legal practice can stand out as excellent. Nobody should be excluded from making a personal injury claim if they have the right to do so.

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COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. s portfolio of training, consulting and certification services has been transformed for virtual delivery.

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BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. Does outsourcing still make sense? Did the pandemic expose cracks in your current customer care solution, whether that is in-house or outsourced? It’s late February, 2020. Place: Your office.

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Quality Contact Solutions

MAY 27, 2021

To help provide clarity around a perplexing topic, let’s review the seven most common misconceptions we hear through our TCPA call center consulting services. #1 A call is considered abandoned if a live agent is not connected within 2 seconds of the person completing their greeting. State that the call is for telemarketing purposes.

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TeleDirect

MARCH 27, 2019

Expert-level, experienced outsourcing. TeleDirect , the leader in business process outsourcing (BPO) for call center platforms , knows all about the call center conundrum many business leaders face. The benefits of an outsourced call center go far beyond the obvious advantages. The solution? based call centers. Plus, a U.S.

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Callminer

APRIL 20, 2020

Business Process Outsourcing has come quite a long way in the last few years, allowing companies to achieve unheard of levels of sophistication in their market offerings without adding the strain of a vast assortment of new disciplines onto their internal teams. How Business Process Outsourcing Works. Onshore Outsourcing.

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Outsource Consultants

APRIL 12, 2021

If you’re looking to refine your already exceptional BPO training or trying to “catch” your competitors, here are the top three priorities for managing your training with your outsource call center vendor: BPO Vendor Priority #1 — Train with the Right Tools. Here are some ideas: Leverage a knowledge base. We Can Find the Right BPO Fit.

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TeleDirect

JANUARY 28, 2021

TeleDirect’s business process outsourcing (BPO) model has always thrived on outstanding customer service, so that our own clients can take care of their own customers accordingly. Promotes personalize interactions – even when not actually in person. How is top shelf customer service essential during a crisis?

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Quality Contact Solutions

JANUARY 21, 2022

Perhaps you’re considering an outsourced solution as an option but don’t know the difference between a contact center vs. call center. Today, I’ll answer the contact center vs. call center question, so as you research outsourcing solutions , you’ll have a foundation to help determine the best fit for your company.

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TechSee

JUNE 1, 2021

Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S. Job scheduling is even more complicated when it comes to freelancers or outsourced technicians. Gig customer service: Can it really work? is inevitable.

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Outsource Consultants

AUGUST 23, 2021

Let’s review some popular draft strategies and – to stay on message – how they relate to your outsource call center search: The Intensely-Researched Drafter. This is, of course, a smart strategy for selecting an outsource call center partner. They’re not just drafting a roster, they’re thinking about every week’s lineup.

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Real Blue Sky

NOVEMBER 21, 2023

Personalized interactions that make customers feel valued can transform a one-time buyer into a lifelong patron. In the next section, we’ll explore how outsourcing and operational audits can further enhance efficiency and drive growth, even when budgets are tight.

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