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What’s the secret? 10 rules for creating a incredibly successful consultancy

Beyond Philosophy

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. After over two decades with my global Customer Experience consultancy, it occurred to me that I have a lot of advice on the topic, which I boiled down into the 10 rules for building a successful consultancy.

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How to Create A Financial Times Award-Winning Consultancy from Scratch

Beyond Philosophy

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Remember that consultants are the first to go in a recession.

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When to Call a Contact Center Consultant…

CCNG

In this article, we will provide a summary of many situations where a Contact Center Consultant could provide immense value. A consultant can be a sounding board for ideas. Identify Gaps or problems – Find the Problem Consultants conduct full 360 reviews of your contact center. This is what they do.

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Considering a career change? Here are 10 rules for building a successful consultancy

Beyond Philosophy

They want to start a consultancy but don’t know what to do. In this episode, we explore the 10 rules for building a successful consultancy and how they apply to your success. 13:20 Ryan explains the critical mistake many entrepreneurs make when starting a new venture and how you can avoid making the same one.

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The Employee Factor - Perfecting Your CX From Within

Speaker: Dennis Snow, President, Snow & Associates

Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service.

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Top 10 Benefits of Hiring a Web Development Consultant

OctopusTech

While deciding on how to build a website, you can opt to recruit individual freelancers or engage professional web development companies. It must be said that freelancers are undeniably cost-effective, but choosing to go with a professional web development consultant will undoubtedly be more rewarding in the future.

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How to Create A Financial Times Award-Winning Consultancy from Scratch

Beyond Philosophy

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Remember that consultants are the first to go in a recession.

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The Evolution of Support: How to Manage Customer Support in an Era of Self-help

Speaker: Kristina Evey, Customer Experience Expert and Consultant

Join us in this insightful webinar with Kristina Evey, Customer Experience Expert and Consultant, who will provide you with the best methods to ensure that your front line representatives are getting the support that they need. Is there a way to find the right balance between self-service and support? 15 Minute In-n-Out Training.

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Are We Building Relationships That Will Last a Lifetime?

Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting

Join Lauren Feehrer, Founder and President of LoyaltyCraft Consulting, to learn how the merging of empathy and technology can transform your Customer Experience. How to start with the consumer and work backwards to the technology. How to start with the consumer and work backwards to the technology.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Tune in and learn: How to identify the key target transactions for both SLAs and empowerment. and master customer rage for an insightful webinar on September 23rd.

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Sustaining Employee Engagement in the Contact Center

Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC

Join Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC, for best practices and leadership strategies to fortify an economy of compassion and genuine empathy in the contact center. How to create relationship with employees which develop and grow them professionally.