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DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report

DMG Consulting

DMG Consulting Releases 2019-2020 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2019-2020 Intelligent Virtual Agent Product and Market Report.

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DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report

DMG Consulting

DMG Consulting Releases 2018 Intelligent Virtual Agent Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2018 Intelligent Virtual Agent Product and Market Report.

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Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

Outsource Consultants

Healthcare BPOs have arguably reaped as much benefit as any industry , as evolving agent tools have helped navigate the complexity of scheduling, treatment, and billing, all abiding by across HIPAA regulations. With consultancies like Outsource Consultants, you have options to enhance your BPO strategies.

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Applications that Improve the Customer Journey

DMG Consulting

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Intelligent virtual agents (IVAs). Technology. How it Works.

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The Next Act: The AI-Enabled Contact Center

DMG Consulting

Whether in the context of autonomous cars, IBM’s Watson, algorithmic trading, software-defined networks, self-healing applications, healthcare diagnostics and more, AI is playing an increasing influential role. DMG expects that there will still be agents, but substantially fewer and with a greatly enhanced skill set.

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The Contact Center and Back-Office Automation Opportunity

DMG Consulting

This is independent of the percentage of calls that can be displaced by an intelligent virtual agent (IVA).). For healthcare, it covers the handling of prior authorizations, appointment reminders, and claim disputes. The post The Contact Center and Back-Office Automation Opportunity appeared first on DMG Consulting.

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The Benefits of Call Centers with Remote Agents

Outsource Consultants

In trend #2, Greenberg writes, “Call centers offering access to virtual agents have solved many issues, from cutting out commute time to offering radically flexible schedules and self-directed management of their independent businesses rather than heavy-handed employee supervision. Need a remote agent call center? We can help!