CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. Also according to the CMO Council, it is found that 14% of marketers believe that customer-centricity is the trademark of their companies. Link: [link].

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. It’s also a great opportunity to meet and network with peers within the Customer Success community. Their mission is to help SaaS companies gain traction, grow an scale.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

CSM Practice

SEPTEMBER 15, 2019

Another non-monetized value creation approach is to conduct an in-depth assessment of your customer’s expected business outcomes. Through this, you can identify other business problems that your service or SaaS can solve for them. Ensuring customer success will require turning the entire business around to be customer-centric.

Accountability 45

Accountability Consulting Consulting Upselling 45

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. She has also geared up many product-based SaaS companies as an Investor in recent times.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

JUNE 11, 2021

In this list, you set a rundown of some stellar customer success certification so you can choose which is right for you. Best Customer Success Certifications 2021. SuccessHacker Certifications and Training Workshops. The course is led by trainers who have 60+ years of combined experience in the customer success space.

Best practices 22

Best practices SaaS Accountability Education 22

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

SmartKarrot

MAY 28, 2021

The focus is on keeping customers happy with the new language and properties. Service companies need to work like SaaS companies by keeping customer success at the core. Need for Customer Success in Service Companies. Customer success is made of value both monetized and non-monetized. Or boosting SEO? Bottom Line.

SaaS 10

SaaS Education Customer retention Upselling 10