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How to Identify Weaknesses in Your Customer Journey Map

GetFeedback

Got helpful tips on how to install and use the pump via vendor videos. The complete journey from start to finish took a few days of calendar time, and perhaps a couple of hours for all touchpoints outlined above. Customer service is often the “catcher” of customer complaints and a common starting point for CX improvements.

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What You Need to Know to Reduce Customer Effort in 2019

360Connext

Customer Contact Week’s report is filled with great tips and facts to help you create better experiences. We’ve been talking about ways to reduce customer effort for a while now. Understanding the customer journey is a key part of it. Journey Maps are not a one-and-done project.

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Top LinkedIn Learning Courses for Customer Success

ChurnZero

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers. Onboarding and Adoption Best Practices for Customer Success Management. Engagement Evaluation Best Practices for Customer Success Management .

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What are the best Customer Success YouTube channels? Start with our top five.

ChurnZero

Start with: CSM Mastermind: Sharing Customer Feedback Effectively. CSM Mastermind: Handling High-Risk Customers and Preventing Churn. Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization. Scaling Customer Success (playlist) : Working smarter to scale through automation and data.

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50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Nicereply

Customer Service Experts, Writers, Consultants, and Influencers. Mathew Patterson – Customer Service Evangelist at HelpScout. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast.

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Top LinkedIn Learning Courses for Customer Success

ChurnZero

Instructor: Rick Adams , Author, Trainer, Consultant and Business Owner, Practical CSM. Additional courses by Practical CSM: Business Fundamentals for Customer Success Managers. Onboarding and Adoption Best Practices for Customer Success Management. Engagement Evaluation Best Practices for Customer Success Management .

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The Ultimate Client Onboarding Checklist for CS Teams

Totango

Finally, we’ll offer some tips on why optimizing your onboarding process matters and how you can leverage technology to integrate your checklist into an efficient onboarding process. Completing these steps enables a new customer to start making practical use of your product and its features. What Is the Client Onboarding Process?