“Only an 8? Not a 10 today?” Gamed HealthCare Surveys
Interaction Metrics
OCTOBER 31, 2023
What’s going on with Providence’s healthcare surveys? At the end of the 25-minute interaction, the employee asked, “So, how would you rate your satisfaction with the Providence healthcare system today? And I think Providence is a great healthcare system overall. Seems unlikely. Seems more likely.
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