Construction Feedback Morale Scripts 
SharpenCX
JUNE 10, 2021
And, to give your agents actionable feedback backed by context. When you use in-line training and timely feedback, your agents learn as they go. Plus, they get feedback fast, so they can improve on the very next interaction. Get creative with your policies and ditch the archaic scripts and expectations of a call center.
SharpenCX
SEPTEMBER 1, 2021
Have you ever received negative feedback from a customer? What did you do with that feedback? It’s likely that every agent will get constructive or negative feedback from a customer, from a peer, or from you at some point. And, how they react to that feedback is important. ??. Teamwork truly makes the dream work.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Fonolo
APRIL 5, 2022
Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. Conducting performance evaluations and providing feedback to agents. A call center leader should deliver encouragement and constructive criticism in a way that helps the agent grow. Call center agents don’t have easy jobs.
NobelBiz
SEPTEMBER 12, 2023
To optimize ATT, call centers employ various strategies, such as agent training programs, call scripting, and technological tools, to strike the right balance between service quality and efficiency. Feedback Loop Creating a feedback loop is integral to agent improvement.
Callminer
OCTOBER 3, 2019
They can handle constructive criticism without taking it personally, and they’ll be honest if you ask them questions about how things can run better. Pay attention to employee feedback to keep your staff engaged and motivated. Hardworking, honest employees with ambition can keep your company’s morale high. This is Why.
JustCall
DECEMBER 1, 2022
Encourage them to openly share their thoughts and constructively challenge each other, which will significantly help to motivate remote employees. You can provide the remote call center agents with dynamic scripts with an intuitive scripting interface allowing the conversation with agents to flow naturally from point to point.
Callminer
MAY 11, 2020
And, coaching sessions provide an ideal opportunity for managers to check in with their agents or employees to get their feedback on how things are going from their perspective. When they’ve calmed down, agree with them but give constructive criticism. If the employee starts to change, you need to give positive feedback.
Expert insights. Personalized for you.
67 
Let's personalize your content