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The Customer Success Maturity Model Part 2: “Operationalize” Capabilities (Constructing Your CS System)

Education Services Group

This means taking everything that is working (or could be working) for your CS organization and building it into the processes and systems that allow you to support that potentially infinite number of customers with your finite resources. Which brings us to customer health. Health Score Creation.

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5 Top Customer Service Articles For the Week of September 7, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. Winning means losing in the game of customer retention by Linda O’Grady. CMO) All too often retention is a blanket goal. ‘We Here are my top five picks from last week. by Steve Williamson.

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Your Game Plan for Customer Retention During Uncertain Times

ChurnZero

As businesses are thrust into uncharted territory, figuring out how to navigate customer retention strategies to minimize churn will determine their survival. For those who were unable to attend or would like a session refresher, below are the top takeaways for crafting your customer retention game plan. .

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Four Steps to Increase Customer Retention

CSM Magazine

Do you want better customer retention? Customers are impacted by your internal processes. How well your processes are constructed determine the level of service received by your customer. Want better customer retention? How you do what you do will determine how well you retain customers!

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5 Top Customer Service Articles of the Week 2-21-2022

ShepHyken

The startup will put the funds toward enhancing its Digital Brain technology, which uses a technique called “cognitive modeling” to recreate things like the human brain’s emotional response system in order to construct autonomous animated characters. My Comment: Is this the future of customer service?

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Improving Customer Retention: Synergy Between Marketing, Sales, and Customer Service

CrazyCall

When communication is clear and flowing smoothly between the two teams, sales can take the insight provided by customer service and actively take steps to implement it. Giving Constructive Feedback to Another Group of Workers. Set the frustration aside. Avoid pointing fingers. Address the group as a whole.

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5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

In addition, higher levels of customer satisfaction are tied to high levels of positive cash flows with low volatility, and positive earnings surprises. Keeping Customers results in a high increase in value. Focusing on customer retention with a better Customer Experience will benefit your bottom-line expenses.