Guest Blog: 5 Ways To Leverage Technology For A Better Customer Experience
ShepHyken
NOVEMBER 29, 2019
Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Bots can enable automation to the extent of self-service (for basic queries/complaints) for the customers. Amazon is using bots for quick queries and complaint resolution.
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