Call Journey

MAY 30, 2021

Organisations can also make use of Human-In-The-Loop (HITL) intelligence, a combination of human and artificial intelligence (AI) that utilises both the technological efficiencies and outputs of AI and the unique insights and subtlety of human intelligence, resulting in the most accurate model for complaints resolution.

Complaint resolution 52

Complaint resolution Engineering Education Metrics 52

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. General Motors was first, then Toyota and Honda. I was applying science to what otherwise had been considered the squishy topics of customer satisfaction and marketing.

Customer Care 62

Customer Care Complaint resolution Government Education 62

SmartKarrot

APRIL 23, 2020

There are various other names for customer success manager being used in the industry like Customer Success Engineer, Sales Manager, Customer Success Specialist, others. A customer success talent engine: Recognition of the role within the organization structure. Building incentives for customer loyalty and customer referral.

Management 10

Management Complaint resolution Customer retention Engineering 10

Dialer 360

FEBRUARY 11, 2019

Whereas, the medium may affect everything from customer satisfaction to average complaint resolution time. Meanwhile, back-end system gets sent in it’s entirely to engineer who had experience. Every communication technology brings its challenges and advantages. Famous quoted “the medium is thesage.”.

Contact Center 21

Contact Center Call Center Complaint resolution Big data 21