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Quality management Customer centricity Chatbots Customer Support Analytics Benchmark Upselling Customer Care Sales SaaS More Related Topics >
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4 Customer Support Myths to Avoid

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up.

Customer Support 71
Customer Support Complaint resolution Advertising Banking 71
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What are the Other Names for Customer Success Manager?

SmartKarrot

APRIL 23, 2020

SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. This version is going beyond customer retention to business growth. McKinsey states the following as five elements of customer Success 2.0. McKinsey names this as the first version.

Management 10
Management Complaint resolution Customer retention Engineering 10
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