CSM Magazine

FEBRUARY 14, 2020

The concept of a customer-centric culture is often talked about when discussing the customer experience. But in many cases, the buzzword has overshadowed action, with anyone and everyone who holds a belief that the customer is important, claiming to have a customer-centric culture. Listen to feedback.

Brand ambassadors 59

Brand ambassadors Complaint resolution Customer centricity Best practices 59

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Nicereply

SEPTEMBER 6, 2022

As a manager, customer service principles help define what customer service means to your organization. As a support rep, these principles shape your daily behavior to help you create customer-centric experiences. Complaints Resolution: Why It’s Important For Your Business (Peak Support).

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

SmartKarrot

APRIL 23, 2020

Advanced analytics to predict customer behavior and target customer segments: Use of technology to make more informed decisions. A customer-success philosophy embedded across the organization. Being a customer centric organization is part of the vision and mission statements of most business entities.

Management 10

Management Complaint resolution Customer retention Engineering 10