ShepHyken

JANUARY 3, 2023

Moving Customer Complaints from Frustration to Satisfaction. Shep Hyken interviews Janelle Barlow, award-winning customer service and experience speaker, consultant, and author of A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty.

Complaint resolution 161

Complaint resolution Consulting Consulting Feedback 161

CSM Magazine

NOVEMBER 19, 2020

While on-the-spot information is ideal there are times when we need to consult specific people before giving customers the feedback they need. Customer Support and Complaints Resolution. Prompt resolution of questions and complaints can turn unhappy customers into ardent supporters. Call Backs.

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Complaint resolution Wait times Consulting Consulting 59

Return Customer

AUGUST 15, 2018

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Brands need to be proactive when communicating with customers and asking for feedback.

Customer Support 71

Customer Support Complaint resolution Advertising Banking 71

Connecting the Dots

JULY 27, 2020

A little more than forty years ago, the marketplace was very different from todays, with little to no attention paid to customer care and complaint resolution. The post An Interview With John Goodman: Father of the Customer Care Revolution appeared first on Customer Care Measurement & Consulting (CCMC).

Customer Care 62

Customer Care Complaint resolution Government Education 62