article thumbnail

Act Now To Turn Customer Pain Points into Pleasurable Profits

Beyond Philosophy

Whether it is the pain points caused by your experience or the experience of your competitor (and even in an unrelated industry), knowing when they occur is critical to improving your Customer Experience, playing a direct role in your improvement program’s success. How to Measure Customer Emotions.

article thumbnail

What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

Customer Focus. Management model is far more horizontal, replacing traditional hierarchy; and there is an emphasis on teaming, and inclusion of customers, to create or enhance value.