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What Customer-Centric Companies Must Do To Become Customer-Obsessed

Beyond Philosophy

In building relationships with customers, and value for them, my long-time observation is that most organizations tend to progress through several stages of performance as they are becoming truly customer-centric: a) customer awareness, b) customer sensitivity, c) customer focus, and d) customer obsession.

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What are the Core Benefits of a Help Desk Software?

Wowdesk Blog

An outstanding service or product indeed makes people your customer in the first place, but the after-sales support is something that decides whether they would stay loyal to you or jump ship to your competitors. . Customers can easily track their issues. A well-rounded help desk software arm customer with so many valuable features.

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Customer Care … CRM … Customer Experience — What’s the Difference?

ClearAction

Service excellence — delivery of purchased services or remedial services, or post-sale assistance to customers. Customer-centricity — degree that customers’ welfare is at the center of the solution provider’s decision-making and actions. Customer experience improvement — process-wide problem resolution and prevention.

CRM 66
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4 Customer Support Myths to Avoid

Return Customer

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Twitter: [link].