Remove Complaint resolution Remove Consulting Remove Customer Care Remove Multi-channel support
article thumbnail

The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

Outsourcers equipped to support such customized and premium services will stand to benefit from this. Transactional to Consultative. Complex services are characterized by consultative, advice-based support provided by highly qualified agents with deep domain knowledge. Training, Training, and More Training.