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Zenarate Expands its AI Coach Language Capabilities and Adds New Agent Feedback Reporting

CSM Magazine

Zenarate expands its AI Coach language capabilities to 79, the most in the industry, and adds new agent feedback reporting for AI simulation training. The company’s AI Coach platform now supports 79 languages, the most options in the industry.

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Zenarate AI Coach Transforms How Agents Learn and Perform Through Natural Language AI Simulation Training

CSM Magazine

With Zenarate AI Coach, customer and prospect-facing agents master the skills necessary to succeed in their role before their first live interaction. Just like human-to-human role play, Zenarate coaches agents on tone, soft skills, and best and required practices throughout their role-play simulation.

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Zenarate AI Coach Simulation Training Helps Startek Develop Confident Top-performing Agents

CSM Magazine

Zenarate, the leading Simulation Training solution, today announced that Startek, a global customer experience (CX) solutions provider, is using its AI Coach to provide immersive training to its contact center teams. Zenarate AI Coach is the “flight simulator” for customer and prospect engagement.

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Go Beyond Call Center Coaching with Real-Time Agent Assist

Uniphore

Go Beyond Call Center Coaching with Real-Time Agent Assist. Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Current agent coaching is leading to customer—and agent—turnover. Better call center coaching creates—and retains—better agents.

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Zenarate Reports Continued Rapid Growth with AI Simulation Training and Appoints Dan Mitzner as New Chief Marketing Officer

CSM Magazine

Zenarate serves a growing global customer base within the financial services, insurance, healthcare, telecommunications, technology, retail, and travel industries. Zenarate AI Coach is the “flight simulator” for customer service agents. The company recorded 153% year-over-year enterprise client growth.

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Zenarate Releases 2022 CX Leaders Trends & Insights, Consumer Edition Report with Execs In The Know

CSM Magazine

Zenarate’s AI Coach simulates any customer or prospect scenario immersing agents in life-like Voice and Screen Simulations while providing tone, soft skills, and best and required practice coaching throughout the simulation training. Agent training and coaching needs attention now. Key findings from the report: 1.

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Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training

CSM Magazine

” “We are thrilled to partner with Foundever and bring AI Coach to thousands of agents to ensure exceptional customer experiences for global brands,” said Brian Tuite, co-founder and CEO of Zenarate. To learn more about Zenarate’s AI Coach and its potential applications, visit www.zenarate.com.